Law Firm Intake Specialist
Location
Coral Gables, FL | United States
Job description
Are you excellent with clients and customer service? Do you have working knowledge of intake and onboarding of new clients? Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in our client’s lives every day.
Candidate MUST have prior legal experience performing intake and onboarding in a legal setting.
Candidate MUST speak English and Spanish fluently.
If this sounds like a job you’d love, apply now!
Responsibilities:
- Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
- Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
- Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
- Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload
Qualifications:
- Excellent and empathetic verbal and written communication skills required
- CRM and case management software experience a plus
- Firm knowledge of spreadsheet and data management, as well as computer skills
- Previous customer service or sales experience preferred
- High school diploma or equivalent required; Bachelor’s degree preferred
- Skilled with Microsoft Office, especially Microsoft Excel
- Background in the legal industry preferred
About Company:
We are a boutique law firm in Coral Gables experiencing exponential growth and looking to grow our team. Celebrating 24 years in practice, we pride ourselves on excellent customer service to the community as well as empathy and compassion to the client. By joining our team you are making a commitment to honor our core values. Our firm offers competitive salary, benefits and room for growth.
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