High-Fidelity Wrap Around Trainer/Coach

Location

South Portland, ME | United States

Job description

About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .

High-Fidelity Wraparound (HFW) is a highly structured, team-based collaborative model with a single accountable care coordinator that adheres to the fidelity of the model, convenes families, providers, family and youth partners, and key members of the family’s social support network to build an individualized plan of care that incorporates formal and informal services and supports to meet the unique needs of the Youth and their family.

The goal of the Maine Center of Excellence (COE) for Innovative Systems and Practice in Behavioral Health is to increase the capacity and quality of HFW provided throughout the State of Maine. As part of this effort, the COE is developing the expertise and capacity to support Care Coordinators and local provider organizations in providing wraparound to local youth and families. Public Consulting Group serves as the Provider for the COE and is seeking to fill the position of High-Fidelity Wraparound Trainer and Coach.

As a High-Fidelity Wraparound Trainer and Coach, you will be responsible for training, technical assistance and coaching to assist in the implementation of High-Fidelity Wraparound in Maine. Your expertise will contribute to the professional development of care coordinators, supervisors, and others in organizational leadership positions, enhancing skills and knowledge in delivering quality Wraparound. As a Wraparound Trainer and Coach, you will play a vital role in improving the overall quality of care and outcomes for families with children with intensive behavioral health needs.

· Participate in all training and coaching provided by the National Wraparound Implementation Center (NWIC), and any other required training as identified by the State of Maine, and/or PCG.

· Complete NWIC certification a maintain certification and attend ongoing training within the required timeframes.

· Support the installation of Wraparound through coaching and training for implementing workforce.

· Understand the roles in the Wraparound workforce, System of Care (SOC) agencies and community resources in meeting the needs of children, youth and families.

· Communicate regularly, in person or virtually, with implementing organizations and the implementation team.

· Provide coaching in the field and accompany Care Coordinators while they are working with youth and families.

· Utilize data to inform decision making in types of technical assistance deemed most helpful.

· Employ a variety of adult learning concepts to appeal to a range of learning preferences resulting in effective engagement of participants of varying learning needs.

· Gather information from multiple sources to expand understanding of the needs and strengths of the current workforce and make recommendations to the COE staff on the COE and how the system can better support the workforce.

· Network and build relationships with state and organizational leadership to build interest in partnering around successful implementation efforts.

· Monitor and evaluate the effectiveness of training through established evaluation measures. Uses evaluation data to grow skill.

· Utilize NWIC tools to provide coaching support to the care coordinators.

· Monitor quality of practice and utilize coaching feedback to inform needed actions to support implementation integrity.

· Perform other related duties as assigned.

Communicate regularly, in person or virtually, with implementing organizations and the implementation team.

Provide coaching in the field and accompany Care Coordinators while they are working with youth and families.

Utilize data to inform decision making in types of technical assistance deemed most helpful.

Employ a variety of adult learning concepts to appeal to a range of learning preferences resulting in effective engagement of participants of varying learning needs.

Gather information from multiple sources to expand understanding of the needs and strengths of the current workforce and make recommendations to the COE staff on the COE and how the system can better support the workforce.

Network and build relationships with state and organizational leadership to build interest in partnering around successful implementation efforts.

Monitor and evaluate the effectiveness of training through established evaluation measures. Uses evaluation data to grow skill.

Utilize NWIC tools to provide coaching support to the care coordinators.

Monitor quality of practice and utilize coaching feedback to inform needed actions to support implementation integrity.

Perform other related duties as assigned.

Required Skills

• Capacity to exercise initiative, resourcefulness, and sound judgment with an ability to solve problems and make informed and timely decisions.
• Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Writes and presents information concisely. Interprets and understands written information and can listen attentively to verbal and non-verbal cues that lead to a deeper understanding.
• Possess excellent training and group facilitation skills. 
• Possess excellent conflict resolution and crisis management skills through effective communication, active listening, practicing empathy, problem solving, and maintaining a positive attitude.
• Ability to work cooperatively with others and demonstrate professional, ethical, respectful, and courteous behavior when interacting with others. Interacts pleasantly and positively across a diverse customer audience to meet a range of customer expectations including individualized follow up. 
• Strong critical thinking skills aid in assessing the strengths and weaknesses of approaches to problems and the viability of various solutions, and in helping trainees develop these skills themselves to get the most out of their experience.
• Skill in analyzing complex topics, policies, and procedures to prepare detailed summaries. 
• Proficient in Microsoft Office Suites and related software applications, such as Adobe, Teams, and Zoom

Education

• Required: Bachelor’s degree in social work, Psychology, Human Development, Education, Public/Business Administration, Communications, or discipline appropriate to training being conducted.

• Preferred: Master’s degree in social work, Psychology, Human Development, Education, Public/Business Administration, Communications, or discipline appropriate to training being conducted.

Experience

• Required: Four (4) years of related experience including two (2) years providing coaching and workforce development activities.

• Preferred: Experience in Wraparound, 3 years’ experience providing coaching and workforce development activities.

Certification

• Certification will occur during the course of employment

Working Conditions

• Travel time is approximately 50 percent.
• Must have reliable transportation to travel throughout the State of Maine to conduct observations and provide support to care coordinators in family homes and/or community settings.
• The position will allow for a remote workplace. The position requires flexible hours including some evening/weekend availability based on the needs of the local providers and families receiving Wraparound and possible overnight travel depending on the training schedule.

This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

• be available during your set working hours.
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your PCG job duties.

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

We are accepting applications on an ongoing basis until filled. 

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Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-70,000 and a potential discretionary bonus of up to 10 %. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Salary