Swing Education
Location
Bay County, FL | United States
Job description
Summary::
As a Customer Success Manager (CSM) at Swing, you will thrive by building deep, trust-based interpersonal and professional relationships with our customers: CHROs, Asst. Superintendents, and Directors of HR at public school districts and charter networks. You will help them develop strategies to succeed at filing teacher absences by leveraging Swing’s platform and substitute teacher marketplace, aligning Swing’s business imperatives with their goals to deliver an exceptional customer experience and revenue growth. The ideal candidate for this position loves life, and face-to-face meetings with customers, is empathetic, curious, a phenomenal listener, and unflappable. To succeed in this role, you must be an expert at building business relationships, understanding customer’s needs, and being able to balance account retention and revenue expansion with customer delight. This role reports to the Director of Customer Success and carries a revenue quota.
Build and manage strong relationships with senior leaders, administrators, site personnel at both schools and central offices to earn their trust and ensure open communication and transparency.
Ensure that our customers are achieving their desired outcomes and that their issues and questions are addressed promptly
Analyze data across different platforms (Mode, Slack, Excel, Hubspot) to identify revenue growth opportunities, diagnose customer health, and bring valuable insight to client conversations
Prioritize accounts by growth opportunity through qualitative and quantitative data analysis
Provide data insights and best practice recommendations to a variety of client segments, from large districts to small individual school sites
Work cross-functionally with Sales, Marketing, Customer Experience, and Product teams to ensure your customers’ needs are represented, met and resolved
You excel at building relationships by establishing rapport, listening, and earning your customers’ trust
You are willing to travel up to 25% of the time to get to know your customers in person, whether at their offices, conference, and other industry or Swing events
Experience in education or edtech a strong plus
You possess the skill to efficiently operate by effectively prioritizing tasks and seamlessly transitioning between contexts in a dynamic, fast-paced setting.
You demonstrate a proactive approach, actively navigating and influencing situations rather than reacting passively.
You are driven to exceed customer expectations
Base Salary $84,000 with variable component to bring On Target Earnings total to $100,000-$110,000.
Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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