Director of operations

Location

Bend, OR | United States

Job description

The Operations Director is a key member of the Leadership Team for Destination Rehab and is responsible for operations, administration, and business performance. This position will also include oversight of selected staff members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Organizational Operations and Administration

• Oversee day to day aspects of patient care and program execution, ensuring

high quality services and effective use of resources.

• Manage clinic and program budget oversight and forecasting.
• Assist with recruitment, on-boarding and training of all new staff members.
• Oversee clinic billing, patient onboarding and clinic scheduling process, making

strategic workflow improvements to maximize clinic income and efficiency.

• Manage and track hard goods logistics, facilitating equipment and tech upgrades,

researching new tech and equipment, budgeting for replacement costs and

providing training as needed.

• Manage and track all permits and licensing for all business operations.
• Manage and track admin operations, facilitate smooth operating processes with

an eye toward efficiency and avoiding unnecessary tasks or duplication of

activities.

• Oversee rental and other contracts to support smooth and continuous business

operations while maintaining flexibility for growth.

• Oversee analysis and implementation of tech solutions (software and hardware)

necessary for daily operations and sustainability.

• Perform regular risk analysis and maintain adequate liability waivers and

coverage.

• Develop and manage budgeting related to clinic and program operations,

identifying areas of improvement and setting long term goals related to improved

resource generation and utilization of resources.

Personal Attributes

• Willingness to speak up with new ideas and a desire to contribute at the highest

strategic level to organizational health and growth.

• Ability to listen to the ideas and perspectives of other team members, for a well

rounded perspective when problem solving and planning.

• Demonstrate autonomy and creativity with problem solving, and a willingness to

pitch in where needed.

• Flexibility with a rapidly changing environment, willing to adjust as needed when

new situations, challenges or ideas arise.

• Innovative, willing to think outside of traditional “best practice” to find our best

solutions.

• Lead with integrity, honesty, humility and generous assumptions in everything.

Candidates who have strengths in 1-2 of the following non-essential areas in

addition to the Essential functions are encouraged to apply!

OTHER POTENTIAL FUNCTIONS AND RESPONSIBILITIES:

Business Analysis and Reporting

• Create reports, analyses, and recommendations to identify revenue-enhancing

opportunities (earned and fundraised income), and proactively work with the

Executive Director and Fundraising Team to improve resourcing for the entire

organization.

• Own, create, and publish regular reporting packages to Executive Director and

Board Leadership, including monthly consolidated financial reporting, and

organizational performance measures.

• Prepare analyses of actuals to forecast year over year. Explain and investigate

discrepancies, perform deep dives to understand key business drivers, and

recommend actions to drive mission effectiveness, develop and execute org

growth plan.

• Research and prepare strategic analysis of existing and new programs and make

recommendations for needed support, staffing, equipment, re-allocation of

resources, training, etc.

• Build a strategy for overall data collection and retention. Build or acquire tools

that help visualize and measure the data.

• Oversee the collection and preparation of data for grant reporting. Provide cost

analysis and advise on future grant activities and requests.

Planning & Forecasting

• Co-Lead the annual budget and monthly reconciliation processes for the

organization with the Executive Director, establishing efficient and effective

processes that drive quality and accuracy, and utilizing the opportunity to provide

better analytics and insights.

• Partner with Marketing and Operational leadership on workflow improvements

and implements new team member assignments to ensure appropriate

infrastructure is in place to support successful growth.

• Develop and maintain financial models as key inputs to recurring forecasting.
• Facilitate data gathering and reporting across all areas of the organization,

creating easily digestible reports with recommended courses of action for

program and organizational improvements.

Business Partnership & Leadership

• Act as a trusted business partner and create an environment to both challenge

and support leaders with sound financial guidance and strategic insights.

• Lead the execution of logistical and operational support for all aspects of the

business, with an emphasis on maximizing resource efficiency in designated

areas.

• Work alongside the Executive Director and provide insight and data driven

recommendations into business development and strategy.

• Provide leadership and expertise to the department and to the greater

organization in all areas of finance/accounting and financial systems.

Strategic Marketing and Graphic Design

• Work with our marketing team to develop and facilitate multi-year strategic

marketing plan.

• Perform data collection and analysis of key stakeholders and market segments,

making strong recommendations regarding use of marketing resources.

• Manage Website and Graphic design projects, both print and digital.
• Maximize community visibility through efficient and effective use of multiple

online and print platforms.

Qualifications- we recognize that our ideal candidate may have a unique and

diverse set of qualifications to bring to the table. We do not expect that every

candidate will have all the experience listed below. If you are someone who is

capable, reliable, willing to learn, collaborative, forward thinking, analytical and

has relevant experience to bring to our team, please apply!

Suggested experience and education:

Bachelor’s or Master’s degree in Business Management/Finance, Healthcare

Administration, Organizational Leadership, Logistics or a related field.

5+ years relevant experience, including demonstrated leadership, excellent

communication skills, decision making ability and sound business judgment. Ability to

gather and utilize data and field intelligence to drive knowledge and strategic planning

for organizational health and growth.

NOTE* JOB LOCATION VARIES BETWEEN CENTRAL BEND AND REDMOND.

Contact: [email protected] || 541.241.6837

Job Type: Full-time

Salary: $80,000.00 - $95,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: In person

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