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Location

Virginia | United States

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Job description

For further information please contact our Talent Specialist:

Komal | 224-369-4243

Title: Parts Clerk

Duration: 6 Months

Location: Ashland, VA

Description:

General Function

This position is responsible for the shipping, receiving and ordering of all items related to the service shop and field service organization. The parts agent shall be responsible for receiving in all items purchased, route product to the appropriate location, accept returned product from service personnel and ship product to vendors, manufacturers, customers or other ESI locations. The parts agent shall also be able to ship via, UPS, FEDEX and/or freight truck carrier using computer related software and/or other appropriate methods to generate shipping labels to vendors and internal or external customers. Must be able to receive requests for parts through the current accounting system or through a manual request, determine the most efficient and cost effective means of sourcing the item, appropriate the product and provide all necessary information to the call support center, field tech, accounts payable, parts receiving agents and company management. This position requires in-direct supervision.

Education

Required: High School Diploma or GED

Preferred: 2 Year College Degree or better

Experience

Required: At least 2 years inventory / purchasing / receiving / shipping experience in a service industry.

Job Functions

This position will require the employee to perform the following functions:

Accepts deliveries from carriers and/or warehouse

Processes and receives correct qty and product numbers into the current accounting system (GP)

Labels and routes product to the appropriate location (stock, field reps, customers or other ESI locations)

Accepts returned product from service personnel

Process shipments via UPS, Fedex, or freight carrier by using current computer software or manual BOL.

Packages product for shipment to vendor, manufacturer, customer or other ESI locations

Ensures all information related to shipping is accurate, such as customer name, qtys prepared for shipment, customer address and call number match the label with the appropriate attention line and GL shipping code.

Ensures all information related to shipping or receiving is accurate for accounts payable to pay invoices in a timely fashion

Ensures all information related to the receiving is updated on the service call

Performs re-stocking of product in car stocks and on the shelf

Performs physical inventory counts to ensure proper inventory accuracy

Monitors outstanding orders extending past original ETA date, reviews and updates ETA dates in current accounting system

Receive requests for product either through the current accounting system or via manual request (verbal, written, email, voicemail, etc.) from service personnel, or from internal / external customers wanting to purchase parts.

Check for availability of product in current inventory at all locations

If unavailable, determine the best source to purchase product based on requirements of service call, availability of product, shipping and purchase costs.

Create purchase order in accounting system include all information related to order not limited to estimated time of arrival, tracking information, vendor/manufacturer order #, price, location to ship product to, any special circumstances.

Order product from vendor

Ensure all information related to the order is accurate for the proper and efficient receiving of the product

Ensure all information related to the order is accurate for accounts payable to pay invoices in a timely fashion

Ensure all information related to the order is updated on the service call

Perform regular stocking level analysis of high volume item usage to ensure proper quantities both in the main department and for technician car stocks

Perform regularly scheduled re-stocking level orders

Perform physical inventory counts to ensure proper inventory accuracy

Communicate any information to service personnel, management or customers related to unforeseen problems with orders that may delay the original expected arrival of the product.

Seeks guidance and direction as necessary to perform duties

Create customer quotes and orders through the current accounting system

Demonstrates good judgment in investigating and resolving problems

Respects the confidentiality of the customer, company and other personnel

Keeps supervisor, manager or team leaders informed of problems, potential and actual, that can affect the completion of assigned duties and tasks within a reasonable period of time.

Maintains cooperative working relationships with all company employees and customers

Demonstrates the ability to tactfully handle difficult situations

Makes the best use of time during the course of the day

Consistently shows the ability to recognize and deal with priorities

Reports free time to supervisor and asks for additional assignments

Performs all duties in an independent manner and with little supervision

Always provides proper notification and advance notice of absences

Reports to work on time consistently

Maintains a well groomed, presentable appearance in accordance with the company's dress code

Able to maintain professional demeanor under stress

Maintain high level of quality of work while multi-tasking several items.

Maintain a high level of accuracy with data entry into the accounting system (currently Great Plains)

Possess reliable transportation to and from work.

Working hours may, on occasion, extend past normal working hours

Performance

This position will be evaluated on an annual basis using the attached performance appraisal in addition to any statistical data to be attained as it relates to performance of duties.

Target order volume 30-35 items per day

Knowledge

Basic knowledge with respect to

Possess excellent customer service skills

Possess intimate knowledge concerning billing procedures for all service types

Possess intimate knowledge of purchasing / ordering practices

Possess intimate knowledge of service types

Possess excellent data entry skills

Possess excellent phone skills for every type of situation

Possess superior listening skills

Possess excellent inter-personal skills

Possess knowledge of receiving practices

Possess intimate knowledge or inventory flow from ordering, allocations and consumption as it relates to the current accounting system

Possess advanced knowledge of a computer with Windows Operating System, Microsoft Office; emphasis on Word, Excel, Access, and Outlook email,

Possess excellent organizational skills

Possess excellent follow-up skills

Possess excellent math skills

Project and protect a positive company image utilizing organizational, communication and technical skills in everything that is performed.

Must be detail oriented

Performance Skills

Ability to work individually or closely with diverse groups of people, including company employees at all levels, customers, clients, vendors, and other outside professionals

Ability to help resolve customer complaints

Ability to perform multiple tasks simultaneously

Ability to deal with irate customer or technicians in a professional manner

Ability to communicate effectively, orally and written, with customers, coworkers, vendors and supervisors.

Ability to demonstrate time management skills to handle work load

Ability to follow instructions

Ability to thrive in a fast paced environment

Ability to pay attention to details

Ability to approach management if the work load cannot be accomplished due to extenuating circumstances.

Ability to learn quickly

Physical

Body Positions

This position requires the ability to sit for prolonged periods of time

requires the ability to stand for prolonged periods of time

requires the ability to stoop, squat and climb stairs

This position requires the ability and dexterity to operate computers, calculators, copiers, fax machines, telephones and intercoms.

This position may require the use of ladders or platforms to reach elevated areas

Body Movements

This position requires the ability to negotiate around office areas, warehouse areas, and stocking shelves

This position requires the full use of vision in order to navigate and inspect computer screens, computer reports, purchase orders, contracts, invoices, work orders; to read and prepare reports and any applicable correspondence required for the performance of the company's purpose of business.

Lifting

This position requires the ability to lift products up to 50 lbs and requires the judgment of the individual to request help when lifting more than 50 lbs

Tools

This position requires the use of various tools such as razor blades, tape guns, pallet jacks, etc. to perform duties.

Mental

This position requires the ability to read, speak, and write English fluently in order to read and generate reports, to read contracts and instructions, to read and interpret computer screen information, to read and explain pricing, and to read correspondence related to the company's purpose of business. It also requires the ability to communicate effectively with clients, customers, employees, management and vendors engaged in the company's business.

Working Conditions

This position involves both an office based environment and a warehouse type environment. Occasionally the requirement to perform duties in other areas or other buildings or to travel to other company locations to assist in job related duties.

Profile

Must have high energy

Must be flexible

Must be assertive

Must be self confident

Must have a positive attitude

Must be reliable

Must be able to work with little supervision

Must be able to interface with management

Must be a team p

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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