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Location

Lincoln, NE | United States

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Job description

Requisition Number: S_240146

Department: UO Parking & Transit Services-1018

Description of Work:

Ranked as one of the Best Employers in the state of Nebraska, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. We invest in our staff by offering fantastic benefits like vacation, sick, and holiday pay, a variety of insurance options, retirement plans, employee and dependent tuition reimbursement, and numerous others. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska's economy each year.

As an Office Specialist, you will:

• Act as the first point of contact for customers via phone and walk-ins.
• Execute the full cycle of selling and processing parking permits, answer customer questions, and provide information relative to Parking & Transit Services.
• Address customer concerns by trying to find workable solutions or answers to individual parking issues, listening to complaints, offering a suggestion form, and/or notify the appropriate supervisor.
• Prepare to open the office and maintain the front lobby and supply cabinet.
• Collect and process customer payments, generate and reconcile consolidated billing charges and credits.
• Assist with generating and processing payroll deductions, and perform data entry, research, and filing for customer information.
• Collect parking citations and impoundment fines, issue bus passes, and process departmental mail.
• Attend the Parking Advisory Committee meetings to record minutes and audio.
• Train temporary employees and student workers.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See

Minimum Required Qualifications:

High school or equivalent experience. 1+ years experience in customer service, using technology, and handling payments is required. Competency with computers, physical and digital filing systems, and typing. Strong interpersonal skills, including written and verbal communication. Strong math skills pertaining to cash and payments. Ability to adapt well to change.Good problem-solving skills. Strong attention to detail.Professionalism and the ability to work with minimal supervision.

Preferred Qualifications:

Associate's or equivalent education/experience. Degree relative to Business Administration, Accounting, Office Administration, or related field of study or experience. 3+ years experience in customer service, using technology, and handling payments is preferred. Familiar with SAP and proficient with Microsoft Office products.

Posted Salary: $18.00/hr minimum

Job Type: Full-Time

About University of Nebraska Lincoln

With over 25,000 students, the University of Nebraska-Lincoln is a diverse educational insitution with international stature. The intellectual center for the state of Nebraska and beyond, we are a land-grant, top tier national research-extensive insitution. Part of the Big Ten conference, Big Ten Academic Alliance, our mission includes growing relationships and resources that enable the University of Nebraska to change lives.

Connections working at University of Nebraska Lincoln

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