Location
Shirley, MA | United States
Job description
Overview: We are seeking a highly skilled and customer-oriented IT Support Technician to join our dynamic team. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for providing exceptional IT support to our organization.
End-User Support:
- Provide first-level support to end-users, resolving hardware and software issues promptly and efficiently.
- Assist users with technical inquiries, troubleshooting problems related to desktops, laptops, printers, and other IT equipment.
Microsoft 365 Knowledge:
- Demonstrate proficiency in managing and troubleshooting Microsoft 365 applications, including but not limited to Outlook, SharePoint, OneDrive, Teams, and the Office suite.
- Administer user accounts, permissions, and configurations within the Microsoft 365 environment.
System Maintenance:
- Perform regular maintenance tasks, such as system updates, patch management, and antivirus scans.
- Monitor and maintain IT infrastructure to ensure optimal performance and security.
Hardware and Software Deployment:
- Install, configure, and deploy hardware and software components across the organization.
- Collaborate with vendors to troubleshoot and resolve issues related to IT equipment and software.
Documentation:
- Maintain accurate documentation of IT systems, configurations, and support procedures.
- Develop and update user guides to empower end-users to troubleshoot common issues independently.
Collaboration:
- Work closely with other IT team members to resolve escalated technical issues and contribute to ongoing projects.
- Collaborate with cross-functional teams to implement IT solutions that align with business objectives.
Requirements
- Proven experience as an IT Support Technician or in a similar role.
- Strong knowledge and hands-on experience with MS 365 applications and services.
- Familiarity with Mobile Device Management platforms and Netsuite are a plus.
- Strong understanding of Windows operating systems, hardware components, and network configurations.
- Excellent troubleshooting skills and a problem-solving mindset.
- Effective communication skills, both verbal and written.
- Customer-focused with a commitment to delivering high-quality support.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
If you are passionate about technology, enjoy solving complex issues, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity. Join us in providing first-class IT support, leveraging Microsoft 365 expertise, and contributing to the success of our organization.
Job tags
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