JetBlue Airways Corporation
Location
Long Island City, NY | United States
Job description
Position Title: Vice President Technology - Product Management
Position Summary
The Vice President (VP) Technology – Product Management reports to the Chief Digital & Technology Officer and is responsible for leading JetBlue’s technology product portfolio. This role will be responsible for creating strategic product plans that align with JetBlue’s strategic direction and power a multi-year technology transformation. The ideal candidate will have deep experience in product management and technology delivery. They will also have demonstrated experience attracting top technology talent and building high-performing teams. This VP is an influential leader who is experienced in partnering closely with cross-functional leaders and external business partners to ensure alignment on priorities and business value. The ideal candidate can perform well in a dynamic environment, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
- Oversee JetBlue’s technology product portfolio
- Partner closely with cross-functional stakeholders to ensure alignment on product direction, priorities, and business value proposition
- Create business cases for new product development and ensure products deliver committed business value
- Develop strategic product plans and roadmaps that are aligned with JetBlue’s enterprise priorities and that will enable a multi-year technology transformation
- Identify new opportunities to leverage technology in ways that will elevate the Customer and Crewmember experience, while also balancing the need for ongoing incremental improvement
- Mature JetBlue’s product management capabilities to improve speed to market, increase predictability, and drive greater business value
- Partner closely with the VP of Engineering to outline solutions and execute on product roadmaps (resource allocation, prioritization, etc.)
- Build strong working relationships with external business partners
- Build high-performing teams, through a mix of attracting top external talent and developing existing crewmembers
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Other duties as assigned
Minimum Experience and Qualifications
- Bachelor’s Degree in Business, Management Information Systems, or a computer science-related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
- Ten (10) years of managing a large product portfolio, ideally within the airline industry
- Five (5) years of prior experience leading a large team
- Experience leading product portfolios that include both internally developed software and third party software products
- Experience with external vendor management, negotiation, issue resolution, and accountability
- Strong verbal and written communication skills including the ability to translate technical topics into business language
- Experience providing high-quality customer service in a matrix structure with a commitment to exceeding expectations
- Demonstrated experience in delivering business value through product evolution in a large organization
- Available for frequent overnight travel (up to 40%)
- Must be in possession of valid travel documents with the ability to travel in and out of the United States
- Must be able to pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
- Master’s Degree in a Technology discipline or MBA
- Fifteen (15) years of IT experience, including eCommerce, front-line employee facing applications, and applications that enable complex business operations
- Prior experience working an IT role supporting web, mobile, reservations, call centers or related fields
- Knowledge of airline reservation systems and/or airline operating technology
Crewmember Expectations
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice.
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
- Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment
- Computer and other office equipment
Work Environment
- Traditional office environment
Physical Effort
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
- The base pay range for this position is between $295,000.00 and $390,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free travel on JetBlue, and more.
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