CNA / Scheduling Assistant
Location
Cloud County, KS | United States
Job description
Under the general supervision of the Operations Manager, the CNA Scheduling Assistant is responsible for accurately scheduling qualified caregivers/CNAs based on all new and current clients. This person will also assist with training new caregivers/CNAs in the home. This person will also assist in the field as needed to cover call-offs or short staffing situations that occur during their regular office hours of M-F 8am-4:30pm. Typical work week includes 20 hours in client home and 20 hours in office hours. This person must be good an solving complex multistep problems, have superior customer service, constant positive attitude, be able to work with constant interruptions and a great deal of last minute changes to their own schedule.
Benefits: Monday - Friday 8am-4:30pm 40 hour work week. 9 paid holidays off. 2 weeks PTO. Weekly paychecks. Medical, Dental, Vision, Life Insurance
Job Duties
- Fill is as needed in client homes for call offs or staffing shortage (which occur during office hours)
- Must be successful in all homes in the territory, willing to work with pets and homes with smokers.
- Match caregivers to clients based on personality, skill, client's scheduling needs and caregivers' availability.
- Assist Client Case managers as needed.
- Accurately staff clients with caregivers based on location, time, skills/needs, request, etc.
- Assist with hiring and training.
- Consistently organize caregiver and client's issues (i.e. time off requests, questions, changes in schedule and/or availability concerns)
- Effectively and accurately communicate with caregivers, clients, case managers, and office staff.
- Communicate staffing needs with the team.
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Build plans and shifts to match insurance codes.
- Monitor electronic clocking in/out and late alerts. Track attendance and illness log.
- Demonstrate professional and effective communication.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Participate in rotating phone on-call support. Phone support only. Not in person staffing.
Job tags
Salary
