Service Desk Support Specialist (Temp

Location

Brea, CA | United States

Job description

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

JOB SUMMARY:

The Service Desk Support Specialist is responsible for providing technical support to users of the company’s network, software, and computer systems, performing routine Service Desk tasks, and participating in special department projects as necessary. The Service Desk Support Specialist ensures the company's systems are operating in a secure and stable manner as directed. The Service Desk Support Specialist performs all duties in accordance with the company’s policies and procedures and all U.S. state and federal laws and regulations wherein the company operates.

• Provides Level 2 support to users for the company’s networks, software, and computer systems; answers questions of a general nature; provides step-by-step technical instruction and support; trouble-shoots and resolves problems; logs issues into the company’s information technology case system to ensure events are properly reported and resolved within established service level guidelines.
• Completes routine system or user administrative tasks such as system specification changes or the addition, change, or deletion of employees on the company’s various systems and networks; ensures necessary approval is attained and properly authorized for such requests; originates and maintains system and user files.
• Participates as a member of the company’s incident response team in the event of a technology emergency or breach in confidential information.
• Works with vendors and various outside professional information technology organizations in the maintenance of network equipment, software, accessories, and accessories.
• Assists in analyzing and deploying hardware and software updates and other patch management directives.
• Performs hardware asset audit tasks as directed by IT Support Manager and IT Asset Management team.
• Contributes to special projects and tasks for the department of a diverse nature under the direction of IT leadership.
• Responds to inquiries and refers issues to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved.
• Operates computer, network console, or other related computer components to accurately input and process information and resolve problems within given authority.
• Maintains basic knowledge and awareness of financial industry technology statuses and trends.
• Prepares a variety of routine and special reports as required.
• Coordinates support efforts with vendors, other IT divisions, and members of other departments.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Works safely, without endangering the health or safety of themselves or others and is expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970 which are applicable to one’s own actions and conduct.
• Performs other duties and projects as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

• Must possess a strong aptitude for problem solving in a diverse, complex, cross-functional environment.
• Familiarity with ITSM and ITIL concepts and practices.
• Effective organizational and time management skills.
• Must have strong oral, written, and interpersonal communication skills with the ability to organize complicated thoughts and ideas into understandable terminology and give instruction.
• Ability to work with general supervision while performing duties.
• Upon hire, has the ability to continually demonstrate knowledge of, adherence to, monitoring, and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal), and Community Reinvestment Act (CRA).
• Associates degree (AA) or equivalent from a 4-year college or technical trade school and a minimum of 3 years related experience and/or training. Work related experience should consist of a technical background in information resources, products, or services.
• Bachelor’s Degree preferred.
• Three or more years of providing a strong level of customer service in a high-performance environment.

Salary Range: $59,155.20-$96,000.00 USD;   Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.

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