Banfield Pet Hospital
Location
Laurel, MD | United States
Job description
The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.
The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.
A Day in the Life of a Banfield
Helping maintain the flow of patients
Communicating with the veterinarian and vet techs
Carrying out or setting up procedures that do not require veterinarian or vet tech assistance
Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized
Educating clients about our Optimum Wellness Plans ® and the importance of preventive care
Mentoring other members of the hospital team
Action Oriented!!
Customer Focused!! Good Listeners!! Effective Communicators
Preferred Education/Licenses & Experience: Associate’s degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
- Two years experience (healthcare, veterinary profession, service-type industry, etc.) required, with six months experience at Banfield preferred.
- Prior supervisory experience preferred.
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.
*Salary will range from $25 - $28 based on experience only!*
*Competitive Pay*
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