Quinsigamond Community College
Location
Worcester, MA | United States
Job description
Case Manager Coordinator (Part-Time) Category: Part Time Non-Benefitted
Department: Adult Basic Education
Locations: Worcester, MA
Posted: Feb 11, 2024
Closes: Type: Part Time
Position ID: 172573
About Quinsigamond Community College: Quinsigamond Community College (QCC), the largest community college in Central Massachusetts serving over 13,000 students in degree and certificate programs, adult education and workforce development. QCC offers over 70 associate degree and certificate career options in Business, Health Care, Technology, Liberal Arts, and Human Services. Additionally, over 137 credit and 300 noncredit courses are offered online, as well as a wide variety of classroom non-credit courses, workshops, and seminars. Classes are provided on the main campus, in downtown Worcester (Healthcare, Workforce Development, Continuing Education), at the Worcester Senior Center (Hospitality & Recreation Management), at Burncoat High School (Automotive Technology), and in the city of Southbridge.
QCC is committed to 100% student success as evidenced by its ambitious strategic plan . This commitment is furthered by a college-wide Equity Appraisal-currently underway-designed to assist the College to better serve students who have historically been underserved and underrepresented in higher education.
QCC is especially interested in candidates who, through their research, teaching, and/or services, will contribute to the diversity and excellence of the college academic community.
Job Description: General Statement of Responsibilities The Case Manager Coordinator is a member of a team of professionals that implement the mission and vision of Quinsigamond Community College's Adult Community Learning Center. The coordinator is primarily responsible for supervising the Career and Education Case Managers that provide the tools and resources needed to assist students in achieving educational goals and workforce opportunities. The coordinator will create processes and preside over ensuring students have equitable access, career pathways, advising and student support services. The coordinator assists in collecting, analyzing, applying data and follow up to increase student retention and student outcomes.
Supervision Exercised The Case Manager Coordinator directly supervises Career and Education Case Managers.
Supervision Received The Case Manager Coordinator reports directly to the Director of the Adult Community Learning Center.
Duties and Responsibilities - Oversee the disbursement of information and scheduling of guest speakers on career pathways that allow students to make informed decisions regarding postsecondary education, training, and/or employment.
- Responsible for communicating program policies and procedures to department staff and ensures they are executed efficiently and effectively.
- Manages monthly Case Manager staff meetings.
- Participate in on-going LACES training to remain knowledgeable of changes. Responsible for managing and communicating changes and relevant information to staff.
- Monitors LACES and collects data to disperse to the program to assist in making informed decisions and guide change.
- Oversees and guides the professional development, training and workshops for department ensuring it connects directly to staff and program needs.
- Assists Director in planning and coordinating program events. For instance: Open House, Meet & Greets, Graduation.
- Creates and maintains a system of collaboration and communication among Career and Education Case Managers, Instructors, and students.
- Responsible for LACES student follow up, recording and tracking relevant information.
- Maintain confidential records. Devise and oversee electronic advising notes in the department.
- Remains current in knowledge of ACLS Policies and guides initiatives and sustains best practices within the department on the ten Indicators of Program Quality (IPQ's) in Adult Education.
- Remains current in the Worcester area job market, as well as current job market trends. Knowledge of community-based resources for employment and training resources. Disperses information in a timely manner to all staff.
- Remains current in knowledge of resources available to adult learners and ensures that Adult Learning Theory best practices are followed.
- Oversees and participates in the interviewing, hiring, and training of new Education and Career Case Managers.
- Actively support the teaching and learning process; practicing honesty and integrity in and out of the classroom; strive to create and support a student-centered environment while fostering academic innovation and excellence.
- Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respect the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
- Embrace the ideals of diversity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
- Provide flexible, responsive, and high-quality service to all, be they students, community, or staff, and continuously assess processes and procedures and revise accordingly.
- Perform other duties as assigned.
Requirements: Minimum Qualifications - Bachelor's Degree in Counseling, Education, or related field.
- Experience and skill using Microsoft O365; proficiency, familiarity, and comfort with computers.
- Demonstrated experience working collaboratively and harmoniously with a team of professionals.
- Ability to maintain a high degree of confidentiality.
- Strong written and oral communication skills.
- Excellent organizational, problem-solving and leadership skills.
- Experience working with individuals with disabilities and familiarity with the ADA Act.
- Experience working with adults from diverse ethnic, racial, and linguistic groups in an adult education environment.
Preferred Qualifications - Master's Degree in Social Work or related field
- Bilingual
- Supervisory experience
Additional Information: Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.
Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.
Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.
Application Instructions: This is grant-funded, part-time, position. Starting rate of $41.00 per hour. Minimum of 20 hours per week. No benefits apply.
Visit our Web Site at for information about our positions.
All applicants must apply online by submitting:
- Resume
- Cover Letter
- Names and contact information for three (3) professional references
Review of applications will begin immediately and continue until the position is filled .
Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Quinsigamond Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you don't have access to a computer, please visit Human Resources Office Monday- Friday from 8:30am-4:30pm.
Quinsigamond Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office 508-854-2883 or
[email protected] .
To apply, visit jeid-0b65bea3b689cb4aa04c9c750d2ca53d
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