Deposit Review Representative

Location

Lenexa, KS | United States

Job description

Job Summary

The Deposit Review Representative is responsible for the process of reviewing day-to-day deposits for the ATM and Mobile channels, prevent fraud losses, and process adjustments to check deposits, member accounts, general ledgers, and cash letters.

Duties and Responsibilities

• Reviewing deposited checks and extending/placing holds as necessary.
• Ensure that procedures are being followed to avoid losses.
• Work closely with Fraud Investigations to review suspicious transactions.
• Maintain individual tracking sheet and set personal goals.
• Enable and disable new mobile device users.
• Maintain exception handling list daily.
• Process check adjustments to deposit system, member account, general ledger, and cash letters.
• Work Salesforce cases assigned to Deposit Review team.
• Research check processing requests from frontline and Accounting Services department.
• Promotes honest and open communication throughout the credit union.
• Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
• Work with other credit union departments to ensure the workflow or process is providing the best service to the members.
• Other duties as assigned.

Education and Experience Requirements:

• Bachelor’s degree in business, finance, accounting, or related field of study; or equivalent work experience.
• One (1) to Three (3) years of experience in financial institution operations, preferably check handling or deposit review.
• A combination of relevant experience, education, and certification will be considered.

Required Knowledge, Skills and Abilities:

• Identify fraudulent checks upon review.
• Flexibility to work extended evening and weekend hours.
• Ability to process adjustments accurately.
• Knowledge of credit union products and services.
• Ability to communicate effectively in writing and verbally.
• Knowledge of Microsoft Office products.
• Must be able to be bonded.
• Knowledge of Funds Availability, Reg CC holds.

Physical Requirements:

• In this position, individual will be expected to lift up to 20 pounds from time to time. Also, must be able to stoop, bend, reach, stand and sit and use a computer for extended periods of time. 

Working Conditions:

• This position is expected to work in general office environment and may have to travel for visits to other credit union facilities or for training purposes.

This job description indicates the general nature and level of work, knowledge, skills, abilities and other essential functions expected of an incumbent. It is not intended to cover or contain a comprehensive listing of all required activities, duties or responsibilities. An incumbent may be asked to perform other duties as required and the job description is subject to change as a result business necessity.

Job tags

Salary