Assistant Boutique Director - South Coast Plaza
Location
Costa Mesa, CA | United States
Job description
Position
Based out of our South Coast Plaza boutique, the Assistant Boutique Director will be responsible for supporting the Store Director in driving the business through sales support, enforcing operational policies, training, and stock management. This position maintains the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.
Responsibilities & Tasks:
Sales:
- Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
- Demonstrate leadership by playing an active role on the selling floor, coaching and team.
- Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
- Meet set category and consignment % of total business goals as defined by management
- Support the sales process as needed;
- Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints;
- Support sales staff with consignments;
- Ensure the highest level of customer service;
Policies and Procedures:
- Ensure compliance with corporate policies and procedures;
- Enforce all operational policies and procedures as dictated by the Retail Handbook and other related material
Reporting:
- Perform daily reporting and analysis as directed;
Visual Merchandising:
- Ensure store visual merchandising standards are met and maintained.
- Support the Visual Merchandising Manager in planning and executing any necessary changes in visual environment.
- Review sales frequently and take action on visual merchandising to maximize sales
Staff Training and Development:
- Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations.
- Assist Store Manager by making recommendations towards the recruitment and development of associates.
- Identify associates training needs to be shared with the Store Manager to implement regular category meetings.
- Providing training and direction to staff;
- Shared responsibility for P&L of the store;
- Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed;
Profile
Qualifications & Skills:
Education/Experience:
- 3+ years’ experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
- Computer literate; learn and utilize various software packages
- College degree or equivalent.
Special Skills:
Personal Characteristics:
- Action oriented; drive for results
- Able to motivate others and build effective teams
- Service orientation and customer focus
- Social perceptiveness
- Able to mediate and negotiate to resolve conflict
- Problem-solver
- Strong oral and written communication skills
Staff Training and Development:
- Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations.
- Assist Store Manager by making recommendations towards the recruitment and development of associates.
- Identify associates training needs to be shared with the Store Manager to implement regular category meetings.
- Providing training and direction to staff;
- Shared responsibility for P&L of the store;
- Maintaining inventory accuracy and shrink rates within Maison standards by regularly following up with operations and implementing initiatives as needed
At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.
The compensation for this position ranges from $80,000k - $105,000k annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
Job tags
Salary
