Key Account Manager, Hospitals - Arkansas/Louisiana/East TX
Location
Arkansas | United States
Job description
This is a great opportunity to join a global healthcare organization with a focus on delivering lifesaving products to patients who rely on our therapies to treat rare diseases and other bleeding and immune disorders . Here, every employee, no matter the department or role, is highly valued and an integral part of our success, which has resulted in year-over-year growth and expansion. The power of our combined efforts and commitment as a team is what makes this all possible.
The Key Account Manager – Hospitals (KAMH) is responsible for calling on target accounts within an assigned territory. The KAMH is charged with meeting the monthly, quarterly, and annual sales goals for all portfolio products. The KAMH will pull through tactical execution of the brand and achieve sales quota for all portfolio products in accordance with Regional Director and Sr. Management direction. The KAMH is responsible for identifying and developing a relationship with key decision makers within targeted accounts.
- Develop close working relationships with assigned accounts to achieve pull through and meet monthly, quarterly, and annual goals
- Develop and maintain relationships with key external business partners who are part of the value chain for our portfolio products
- Establish rapport with customers based upon disease state and product/business knowledge, as well as trust and integrity
- Effectively utilize the company CRM system (Veeva) to capture interaction activity, and actively profile/segment customer data
- Utilize CRM system to derive metrics and key performance indicators for sales effectiveness
- Present on label product information in a credible and compelling manner and communicate effectively with all types of customer personalities
- Develop and implement a quarterly business plan that optimizes resources, including reach and frequency targets to maximize sales
- Present quarterly business review to Regional Director - Hospital Accounts highlighting success in assigned accounts
- Responsible for providing the Regional Director - Hospital Accounts with key information from territory to be used in coordination with senior management and cross functional management to enhance business
- Responsible for timely and accurate completion of all administrative duties including weekly reports, funding requests, expense accounts and market updates as required by the Regional Director - Hospital Accounts
- Effectively demonstrate continued development of selling skills, accurate identification of customer objectives and issues, and the creation of appropriate customer solutions using approved Company resources
- Maintain compliance with brand training assignments to retain maximum knowledge of brand and therapeutic area content
- Develop and demonstrate an understanding and awareness of customer processes, functions, and roles and provide a total solution to the customers’ needs. This includes complete familiarity with the competitive products, changes within the competitive landscape and effectively managing time to regularly visit all accounts
- Adhere to expense budget as appropriate
- Build customer relationships with key decision makers in all assigned accounts, who can campaign support for portfolio products
- Ensure compliance with Company policies and procedures as well as credentialing requirements for healthcare institutions, including training and HIPAA requirements
- Attend conferences, events, and internal meetings as directed by the Regional Director, Hospital Accounts, which may include weekends and or evenings
- Perform other reasonable duties as assigned by Regional Director - Hospital Accounts
- BA/BS degree or higher
- Working knowledge of the national GPO's and IDN’s
- 2+ years of direct experience as a Hospital Representative
- Recent experience in the geography (local market knowledge and existing relationships with target Hospitals) preferred
- Residence within the current geography is required
- Valid driver's license
- Competence in Microsoft Office Suite - Word, Excel, and PowerPoint
- CRM experience with Salesforce a plus
- The work schedule will vary weekly depending on patient events and includes weekends
- Travel, including overnight stays, as required, up to 75%
- Attendance is mandatory for all training and sales meetings
- Ability to travel by car, train, airplane, bus, etc.
- Need to be able to drive to different sites (Customers, physicians, etc.) with a valid driver’s license
- Typing as needed for administrative tasks and research purposes
- Ability to lift up 15 pounds as needed
- Remote work environment
- The ability to operate a computer and other office machinery
Job tags
Salary
