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Customer Logistics Manager


ITW


Location

Kennesaw, GA | United States


Job description



Contamination Control (a division of ITW), is a global leader in contamination control supplies & critical cleaning products. The division is comprised of several market-leading brands, including Texwipe, Chemtronics, and Techspray, offering high-quality consumable products that support safe and controlled manufacturing practices in the fields of life sciences, semiconductor, electronics, and industrial manufacturing.

We are looking for a Summer Chemist intern to form part of our Chemtronics business unit team. Since 1958 Chemtronics has been at the forefront of electronics maintenance and repair. Our product offering has grown from a handful of cleaners to a complete line of ultra-pure solvents, degreasers, swabs, wipes, and repair tools for the electrical, electronics and telecommunications industry

Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together.

Job Description



This is a Customer Service and Warehouse Manager position responsible for overseeing the daily operations of the customer service and warehouse departments. The manager will design and implement systems for teams to achieve and maintain departmental and company goals. This position will manage a team of 10-15 between the shipping (8), inventory management (1) and customer service (3).

Their duties include communicating department objectives to Customer Service Representatives and Warehouse Department Personnel through weekly meetings and/or Ad-Hoc meetings as needed. Work daily with the warehouse and customer service teams to create one systematic team that fluently interacts.

Compiling data to assess their department’s progress and coordinating with upper management to find ways to enhance their customer service/warehouse objectives among their employees.

ESSENTIAL DUTIES

Customer Service: ensuring the satisfaction of internal and external customers at all times.

  1. Supervising the daily operations of the customer service department
  2. Creating a reliable customer loyalty program
  3. Making monthly and weekly reports

Warehouse: ensure regulatory compliance for the shipping and receiving of all domestic and international product. Maintain an accurate and efficient workflow system for shipping, receiving, and material handling.

  1. Identify, and maintain applicable packaging for finished goods based on applicable regulations and customer needs
  2. Maintain compliance for import/export regulations
  3. Maintain an accurate inventory system utilizing (Epicor) ERP system
  4. Interface with manufacturing to prioritize production based on customer needs and business goals
  5. Maintain shipping quality standards, and identify root cause corrective action of shipping errors
  6. Lead company inventory cycle count program

Manager: Manage all personnel activities for both teams

Qualifications

  1. Bachelor's Degree or equivalent skills and years of experience
  2. Experience in Customer Service and Manufacturing/Warehouse enviroments
  3. Experience supervising
  4. Understanding of UPS, FedEx, LTL and International Air/Ocean shipping
  5. If not Certified in 49 CFR, IMDG, IATA and other regulations willing/able to obtain certification within one year of accepting position
  6. Must be able to lift up to 25 lbs 
  7. Must be able to bend, twist and climb ladders

Additional Information



ITW Contamination Control is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.


Job tags

Full timeSummer internshipLocal area


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