Latin America Logistics and Support Specialist

Location

Flowood, MS | United States

Job description

We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family-owned with locations throughout the world, but we pride ourselves on maintaining a small company feel.

Ergon's Energy & Specialty Services in Flowood currently has an opening for a Latin America Logistics and Support Specialist in its Customer Service Department. The Latin America Logistics and Support Specialist is responsible for providing Customer and Sales Support by ensuring all order entry, dispatch and tracking of all Ergon lube bulk orders are processed and managed with the highest quality. Responsible for acting as a liaison between customers and inter-company departments. Assists with complaints, orders, errors, account questions, and order cancellations. Responsible for notification and escalation of issues to appropriate departments and personnel.

Latin America Logistics and Support Specialist Qualifications:

• High School Diploma or equivalent required
• 4-year college desired
• Fluency in verbal/written Spanish & English
• Good Computer skills
• Excellent communication skills
• Ability to remain professional and courteous with internal and external customers at all times Must be available to work occasional nights, holidays, and weekends
• Must be available to work on call rotation
• Must be able to travel (15%-20%)

Latin America Logistics and Support Specialist Responsibilities:

• Contributes to team effort by communicating and coordinating with colleagues as necessary
• Receiving, processing, confirming, and monitoring all customer orders from receipt to delivery, including dispatching orders to carriers, scheduling loading time with terminals, entering orders into SAP
• Ensuring order contract pricing (product & freight) is entered into the system and orders are invoiced correctly
• Ensuring US Customs order documentation is received in a timely manner and reviewing it for accuracy
• Sending updates to the customer as it relates to any changes (Split bookings, ETD /ETA changes, etc.
• Maintaining timely and accurate work quality as it relates to data entry, documentation, customer follow up, and communication
• Generating, monitoring, and escalating Service Problem Reports from beginning to end, maintaining all appropriate people abreast of status at all times
• Communicating promptly potential or exist1ng problems to the Customer Service Manager and all others involved
• Identifying and requesting updates on out-of-date information including customer profiles in SAP/Salesforce and Customer Service procedures
• Staying abreast of all Customer Service _Procedures, System improvements and new system implementations
• Must become a subject matter expert on all systems used by Customer Service including but not limited to SAP, Salesforce, Picaso, and Microsoft Dynamics.
• Responsible for notifying Customer Service Manager of additional training needs

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

Ergon offers a competitive benefits package: 401(k) matching, Health, Life, Dental, Vision, FSA, HSA, LTD, Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing

We are an EEO/AAP employer.

Job Role: Latin America Logistics and Support Specialist

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