Drop Mobility
Location
Portland, OR | United States
Job description
Drop Mobility
Drop Mobility enables sustainable, local, micro-mobility for cities. Fueled by a responsibility to tackle some of our generation’s biggest challenges around climate change and congested city infrastructure, our team works every day to replace short car trips with smaller electric vehicles, with the vision of changing the way millions of people move in cities across the world. We build best-in-class e-bikes, scooters, trikes, etc. and customized software, offering a vertically-integrated micro-mobility sharing solution for our city and institutional partners: system design, hardware and software, ongoing support, public policy, and operations management.
Unlike other micro-mobility companies, we enable our partners to locally brand and operate their systems with the belief that a more tailored approach is better for the communities we serve. We are constantly expanding our line of products including offering new ownership models to make micro-mobility more accessible to more people.
Who we are looking for
Drop is seeking highly motivated and capable individuals to join our Customer Success team. Responsibilities include responding to customer inquiries via email and phone, working cross functionally with fleet and engineering teams to ensure seamless operations of micro-mobility systems, and collaborating with the Customer Success Manager to develop internal SOPs and improve support processes. Our customers’ needs vary and our customer base is growing by the day, so we are looking for candidates who are dynamic and up for a challenge in a fast-evolving industry. Ideal candidates attributes include:
Experience and compensation
Ideal candidates should have:
In exchange for your talents, we offer a fun and dynamic work environment with room for growth within the company and across different business verticals. This is a fully remote part time position. The starting wage is $18/hour with a 32 hour, four day a week work schedule. Start and end times of workday vary by Timezone but will not include overnight hours.
To apply for this opportunity you must follow these steps: Email [email protected] with the following subject line - “Application for Customer Success Associate”. Attach your resume and cover letter(optional). In the body of the email please provide 4 bullet points why you feel you are the best candidate for this role.
Drop is a fast-growing startup with a passionate team that offers many unique experiences and opportunities for professional growth and development. If you’re excited about what we are building and think you could be a good fit for the challenge, please get in touch! We’d love to start a conversation.
Work Remotely
Job Types: Part-time, Contract
Salary: From $18.00 per hour
Expected hours: 24 – 32 per week
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Job tags
Salary
