Location
Menlo Park, CA | United States
Job description
Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp drives the adoption of Meta monetization products in parts of the world where we have historically had smaller revenue opportunities. In order to grow the Meta ecosystem, we are bringing online both first time online businesses from round the world as well as seasoned marketeers looking to grow WhatsApp as their next big channel. The Business Products team is at the forefront of enabling businesses to run their entire operations from the WhatsApp SMB app. We are looking for a Research Manager to support a team of researchers working across areas like the SMB app growth, Marketing Messages, GenAI and Meta Verified for WA to build a unified vision of the app and the value to businesses it can deliver. To give you an idea of some of the big questions in this space, here are some projects our team is working on this half: 1) Redesign the WA SMB app for end to end business management for SMBs. 2) Improve business efficiency through smart tools, marketing messages and other paid / non-paid offerings to enhance a business’ capability. Benchmark the SMB app with other SMB products like Line, Zoho, Snap and more. 3) Innovate on the nature and format of customer engagement that businesses of the future are likely to engage in 4) Drive equality and inclusion in the SMB sector through inclusive product design We are keen to chat to you if you: 1) Have experience working with teams on commerce experiences enabled by GenAI 2) Get excited by supporting a team that is solving difficult and often complex problems in the privacy enabled business space 3) Have experience in working with SMBs and enterprise customers 4) Enjoy being hands on in supporting product direction and execution through strong UXR leadership while keeping abreast of future trends and industry changing shifts 5) Partner highly effectively with Data Science and Product Growth around quantified funnel conversion, experimentation and strategic and tactical improvements If building the future of WhatsApp Business is exciting for you, do apply.Lead the team to define clear strategy and vision for WhatsApp across platforms and commerce
Passionate about build and scaling a 0-1 product and hold the team accountable to ship high-quality products
Identify and prioritize short-term and long-term research that delivers impact
Skilled at understanding and incorporating systemic thinking at platform level in product solutions
Influence product strategy and roadmapping through your team’s insights and frameworks
Resource Allocation - ensure we are always focusing on the highest priority things, focusing both on the short term needs as well as looking ahead to the next big challenge
Hiring, developing, and retaining talent
Thrive in quantitative research to solve ambiguous problems
Build and grow strong relationships between your team and partner teams (UX design, software engineering, etc.) to create a full picture of end users’ experience
Effectively communicate findings and recommendations to engineering and leadership stakeholders
Be hands on in vision setting for product area with experience in future-proofing product strategy
Experience developing products from 0-1, shipping marketplace and/or operating system experiences
Mentorship experience with leading an organization at various levels from interns to researchers
Technical knowledge across topics including remote collaboration, qualitative and quantitative data analysis
2+ years industry experience in management or leadership role leading teams.
Bachelor’s degree or significant experience conducting UX research with meaningful business impact
10+ years of experience conducting and/or studying research post-Bachelor’s degree
Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
Experience in global markets
Platforms UX experience
Experience with small and medium businesses
Experience with enterprise SaaS and monetization
WhatsApp гордится тем, что является работодателем, поддерживающим политику равных возможностей при трудоустройстве. Мы не допускаем дискриминации на основании расовой принадлежности, религии, цвета кожи, национального происхождения, пола (в т. ч. в связи с беременностью, родами, решениями в отношении репродуктивного здоровья или сопутствующими заболеваниями), сексуальной ориентации, гендерной идентичности, гендерного самовыражения, возраста, защищённого статуса ветерана, наличия инвалидности, генетических особенностей, политических взглядов или деятельности или других охраняемых законом характеристик. Вы можете ознакомиться с нашим уведомлением о равных возможностях трудоустройства здесь. Мы также рассматриваем квалифицированных кандидатов с криминальным прошлым в соответствии с действующим законодательством федерального, регионального и местного уровней. Мы можем использовать вашу информацию для обеспечения безопасности компании Facebook, её сотрудников и других лиц, если это предусмотрено или разрешено законодательством. Вы можете ознакомиться с уведомлениями компании Facebook Политика прозрачности оплаты и Равные возможности трудоустройства предусмотрены законом , перейдя по соответствующей ссылке. Кроме того, в некоторых странах в соответствии с требованиями законодательства WhatsApp участвует в программе E-Verify .
WhatsApp обязуется в процессе найма обеспечивать разумное приспособление для кандидатов с инвалидностью. Если вам в связи с имеющейся инвалидностью нужна какая-либо помощь или разумное приспособление, сообщите нам об этом по адресу [email protected] .
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