Help Desk

Location

Richmond, VA | United States

Job description

Overview

We are proactively seeking a Help Desk Technician for future roles within our growing IT Staffing Division. At ESI, the IT Staffing & Recruitment Team partners with our IT Clients to uncover, facilitate, and fill their staffing needs. The technician will provide accurate and timely technical support to customers via telephone, email and chat. The calls will be technical in nature with varying degrees of priority. In this role. The Technician is also responsible for escalating the call/ticket to the appropriate resource.

Responsibilities

• Remotely troubleshoot hardware and software issues
• Answer a high volume of incoming calls from internal clients
• Provide Level One and Level Two support and escalate as needed
• Provide excellent customer service always
• Document details of all calls and update ticketing system appropriately

Qualifications

Qualifications

• Excellent documentation, communication, and customer service skills
• Strong working knowledge of PC's and laptops
• Ability to troubleshoot a wide range of technical issues remotely
• Ability to think outside the box and identify root cause
• Working knowledge of major networking components, network operating systems and basic computer hardware components
• Prior experience with ticketing systems (Service Now, Remedy, ConnectWise, etc.)

• Prior experience with Windows Operating Systems, MS Office, remote desktop services, and network troubleshooting
• Secure remote access
• Intermediate experience with iOS/Android mobile platforms
• Windows PowerShell (basic)

Required Certifications:

• Comptia A+
• Microsoft MCT (various)preferred

At ESI, the IT Staffing & Recruitment Team partners with our IT clients and staffing candidates to understand their needs, goals, and make placements accordingly.

Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace.  Electronic Systems is a tobacco- and smoke-free work environment.

Job tags

Salary