Spectrum
Location
Mcallen, TX | United States
Job description
Position Type: Full Time Location: McAllen, Texas Date Posted: Date posted 03.08.2024 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 2024-30173 Business unit: Customer Operations COP170
Must be Bilingual in English and Spanish
Must have availability to work any shift
Training class begins May 17, 2024
At a Glance
Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
What is the Mobile Customer Service Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
It’s all about learning and growing.
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you’ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The minimum qualifications for the Mobile Repair Representative are:
Ability to read, write, speak and understand English Ability to speak and understand Spanish
High School Diploma or GED
Preferred qualifications:
6 months or more of customer service experience
6 months or more of working with multiple software applications
6 months or more of high-volume phone experience in a customer service/call center job preferred
6 months or more of experience working in cable operations, mobile, or telecommunications call center
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