Call Center/Telemarking Automotive
Location
Norristown, PA | United States
Job description
Required Duties Include handling Inbound and Outbound Calls, with follow-up calls, and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES:
- Answer all incoming phone calls according to script and schedule a sales appointment.
- Making outbound calls
- Log all Customer comments.
- Schedule follow-up contact if no appointment is made.
- Contact Customers using scripts to schedule appointments for Sales and Service.
- Confirm scheduled appointments.
- Post scheduled appointments on the appointment board in BDC.
- Reschedule no-show Customer appointments.
- Follow up with Sales or Service Department to determine if the appointment was kept and the outcome.
- Schedule future contact as needed.
- Purify and update Customer changes in the database.
- Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for the next contact.
- Contact Customers based on current marketing initiatives.
- Respond to Customer website requests. Utilizing email, chat, and text messaging.
- Contact Internet Customers via email and phone to schedule an appointment.
- Follow up on Internet Customer emails according to a pre-determined timeline.
- Notify necessary departments when an appointment is scheduled.
- Assist with other duties, as assigned.
- Ability to meet or exceed monthly goals.
JOB REQUIREMENTS:
QUALIFICATIONS:
- High School Diploma or equivalent.
- Previous experience with phones or telemarketing experience in the following fields: automotive, business development, and customer service, highly preferable.
- Previous experience with the process of the scripts, power tracks, and alternative choices.
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written, and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
- Organized, multi-tasked, and self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills. CRM knowledge is helpful but not required. Use of other technology such as texting, web chat, etc.
WHAT WE OFFER:
- Tremendous product & inventory
- Ongoing company-wide training
- 401k with company match - Quality health insurance programs
- Growth opportunities - Come grow with us!
- Professional, enthusiastic & supportive working environment
Job tags
Salary
