Automotive Service Dispatcher
Location
Lynnfield, MA | United States
Job description
Job Summary: We are looking for a Full-Time Dispatcher to join our team! The right candidate will have experience as a technician, service advisor, or have general industry experience! As we are one of the highest-volume dealers in the Jeep world, we are looking for a level, confident, personable, and organized individual. The right person will be able to work with both our shop foreman, our automotive technicians, and our service advisors to get work assigned and organized as it enters into our service department!
Benefits
- Competitive Pay $50,000 - $75,000, 40 hour work week!
- Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
- 401K after 90 days
- Paid Time Off
- Sick Time
- Vacation Time
- Paid Training
- Career Advancement Opportunities
Responsibilities
- Work together with technicians to ensure evenly distributed work through our service department
- Increase customer satisfaction by maintaining in-place guidelines for time expectations for service work execution
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and communicate with service advisors if timelines change
- Increase profitability by maximizing shop capacity
- Oversee technician repairs, and as additional recommendations are sold, communicate with both technician and advisor in order to establish a timeframe for completion.
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Valid driver’s license & clean driving record
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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