IT Help Desk Desk Technician Tier 1/Tier 2 [2024]

Location

Norcross, GA | United States

Job description

Greater Atlanta Christian School (GAC) is a premier, independent, PreK-12th grade school located just outside metro Atlanta. We are a faith-infused, academically rich community, recognized for teaching quality, as well as exceptional arts and athletics. We are Christians, change-makers, dreamers, and hard workers. Together, we are raising a generation of inspired, generous leaders. We are a community where high academic rigor is matched by active faith and a deep commitment to caring for one another on a collegiate-style campus. We live out our passions, our curiosity, and our faith in the collective pursuit to Be Greater.

The IT Help Desk Technician Tier 1 or Tier 2 will be an integral part of the technology team at GACS. Your experience and qualifications will determine the role (Tier 1 or Tier 2) in which you are hired.

Duties & Responsibilities:

• Provide Help Desk operations and support for students and faculty including identifying hardware/software issues, laptop management, ID cards picture prep, printing, inventory, digital AP Testing, managing bell systems/schedules, intercom systems, and phone systems.
• Performs other duties as required.

Qualifications:

GAC strives to create an environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. We are most interested in finding the best candidate for the job that is engaged and passionate about promoting our faith-based mission for our students, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't meet every one of the qualifications listed. Feel free to contact us with any questions about your application.

Required Knowledge, Skills, & Capabilities: ( broader experience with a strong combination of the following skills will put you ahead) :

• FreshDesk
• Sharepoint
• Papercut
• AccessIT!
• MacBook and IPAD
• JAMF
• Ring Central
• Lightspeed Filter
• Solar Winds Orion
• Cicso network environment
• Dell Server and storage management

Soft Skills:

· Strong written and verbal communication skills are preferred.

· Ability to collaborate productively with customers and team members.

· Ability and willingness to learn, share knowledge, and exchange ideas in a dynamic environment.

Education and Experience:

• Bachelor of Science – Information Systems
• Qualified experience supporting technology in an educational environment preferred
• Or, an equivalent combination of formal education and experience.

Physical Requirements:

• Must be able to be stationary for prolonged periods at a desk, sometimes while working on a computer.
• Must be able to lift up to 60 pounds at times.
• Must be able to read written or electronic documents with or without correction.
• Must be able to traverse between office buildings/facilities on campus.

Other:

• Successful background check, reference checks, and drug screening clearance required.
• Agreement to support GAC's Mission (see below).
• Acknowledgment of and agreement with GAC’s Statement of Faith and Community Covenant required.

Perks and Benefits:

GAC offers competitive salary and benefits including:

All-inclusive dining program, onsite fitness center, professional development, healthcare benefits, student loan debt repayment assistance, retirement plan, and a Christian community of innovative, engaged individuals.

The mission of Greater Atlanta Christian School is to help each student grow as Jesus did, in wisdom, in stature, and in favor with God and man.

Greater Atlanta Christian School is an equal opportunity employer. As allowed by federal law, Greater Atlanta Christian School seeks applicants who are in concert with and will support its mission.

IMPORTANT: By submitting your resume online, you hereby authorize Greater Atlanta Christian School (GAC) to contact, obtain, and verify the accuracy of the information contained in your application from all current and/or previous employers, references, and educational institutions. You also hereby release from liability GAC and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information.

You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of your application or immediate termination of employment if you are employed by GAC whenever the misrepresentation or material omission is discovered.

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