C-Store Sales Associate

Location

Lehi, UT | United States

Job description

Job P urpose

The C-store Sales Associate position will provide daily support to the C-store in all areas of customer service to ensure a clean, bright, and inviting facility . These positions will perform functions including but not limited to cashier ing and proper cash handling, customer service and sales activities , stocking duties , and maintaining store cleanliness in side and outside of the store .

Duties and R esponsibilities

Customer Assistance and Eng agement :

• Greet s and assist s customers in finding products, answering questions, and providing information about merchandise.
• Handle s customer complaints, returns, and exchanges, striving to resolve issues in a courteous and efficient manner.
• Operate s cash registers, process transactions, handle payments, and issue receipts.
• Ability to operate cash registers and handle cash and other payments accurately using established SOPs and work methods.
• Ability to use scanners to handle transactions, inventory, etc., quickly, and accurately following established SOPs and work methods.
• Ability to learn the operation of and demonstrate the use of self-service kiosks, holiday apps, gas pumps, carwash, and other services as needed.
• Build s positive relationships with customers, helping , and ensuring a pleasant shopping experience.
• Ability to manage customer complaints and difficult situations as they pertain to store, gas, or car wash sales.
• Answering phones as needed.

Sales and Upselling :

• Promote s and sell s products or services to customers, including upselling and cross-selling items.
• Meet or exceed sales targets and goals set by the store manager or supervisor.
• Stays informed about ongoing sales, promotions, and special offers to inform customers.

• Maintains good product knowledge including store products, features, and promotions to provide accurate information to customers.
• Ability to upsell and introduce customer loyalty plans including Club Holiday, Car Wash Subscriptions, and special promotional events.
• Ability to handle general cross-selling and upselling of store products and services.
• Collaborates with fellow cashiers in all store activities and responsibilities to complete tasks while keeping the customer in mind.
• Maintaining a safe and clean work environment.
• Stocks, cleans, and performs other duties as directed by store manager or assistant manager.
• Ability to work in a fast paced, high-volume environment that may include high transaction purchases periods daily.

Inventory Management and Merchandising :

• Keep s track of inventory levels, restocks shelves, and ensure s products are neatly displayed.
• Participate s in visual merchandising activities, including arranging displays, setting up promotional signage, and maintaining a visually appealing store.

Store Maintenance:

• Ensure the store is clean, organized, and safe for customers,

Loss Prevention and Risk Management :

• Assist s with loss prevention efforts by monitoring for theft or suspicious activity and
• F ollow s proper security procedures.
• Reports maintenance and safety concerns.

Team Collaboration :

• Work s collaboratively with other team members,
• A ttend s staff meetings and training sessions.
• Collaborates with diverse teams throughout the company including customers, store employees, vendors, and Cottonwood Distribution service employees.

Cash Handling:

• Responsible for accurate cash handling, balancing registers, and following cash management procedures.
• Accurately p rocess es product returns, exchanges, and refunds according to store policies.

Skills and Education Requirements

• Must be able to speak English. Bilingual a plus.
• Retail experience desired
• Previous experience in customer service preferred
• Familiarity with electronic equipment, including cash register s and other POS equipment
• Basic math and computer skills
• Effective communication skills and ability to be customer-focused
• Ability to collaborate with the team to manage volume and the pace at work as a team.
• Must be at least 16 years of age or older
• Ability to learn about processes, product, and services throughout the store
• Ability to maintain composure in confrontational situations
• Ability to work in a high-volume, sometimes high-pressure environment.
• Ability to work flexible schedule across Sunday through Saturday workweek

• Ability to open and close as needed.
• Must be able to work in cold environments such as outdoor cold weather and indoor coolers.
• Must be able to work in the heat during summer months to perform duties outside.

• Benefits

Medical, Dental, FSA/HSA, Surgical Benefits, EAP, Life and ADD insurance, 401(k) match, Profit Sharing, Tuition Reimbursement, Gym Discounts, and Fuel and store purchase discounts.

Physical requirements

Th is position 's physical demands listed below reflect activities employees are expected to perform during each day worked .

Job tags

Salary

$15 - $17 per hour