Location
Vacaville, CA | United States
Job description
Here at Kia of Vacaville you are expected to be an experienced professional with complete operational understanding of Service Drive Process, Shop Structure & Operations, and Excellent Customer Relations Skills. The Service Manager must possess strong leadership and coaching skills, the ability to operate the department at maximum efficiency, controlling expenses, building customer loyalty, setting and achieving all objectives, and at all times providing an Excellent customer experience.
- Punctual and regular attendance.
- Responsible for the Service department customer satisfaction scores, which must be maintained at or above the manufacturer’s benchmark level.
- Maintain departmental compliance with manufacturer warranty and policy procedures.
- Ability to correctly set and maintain team budgets to meet store gross profit expectations.
- Meet with Service Advisors regularly to review goals/objectives. Develop and support action plans to help the Service team achieve their goals/objectives.
- Advanced knowledge of fixed operations, management, and wholesale relations.
- Responsible for Service Department metrics including Shop targets on Comebacks, Productivity, Efficiency, ELR targets, and RO targets.
- Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.
- Address customer complaints immediately.
- Follow company-approved operational procedures, including plate, key, and lot management procedures.
- Continually maintain and upgrade “Product Knowledge” of the products and services the company sells and of “competing” products and services.
- Ensure all service areas present a neat and clean image in accordance with manufacturer’s expectations.
- Oversee safety standards to ensure that the service area and shop comply with safety policies and OSHA guidelines. Routinely inspect all areas to maintain a safe environment.
- Understand, keep up to date and comply with federal, state, and local regulations.
- Strive for harmony and teamwork with all other departments.
- Create departmental schedules ensuring coverage to meet business needs.
- Recruit and train new team members of departmental processes.
- Responsible for continued development and training of departmental employees.
- Practice safe work habits, and follow the company’s safety policies.
- Perform other duties as may be assigned by management.
- Model professionalism and approach all situations as a representative of the company
Required Skills and Knowledge:
- Excellent communication skills are required.
- Must be self-motivated with an ability to manage and organize time and activities.
- Must maintain a professional appearance and follow brand dress code.
- Ability to adapt and support new processes and changes to help in employee and customer satisfaction.
- Excellent process orientation and extremely accountable for self and sales operations.
- Superior customer service skills.
- Maintain effective team member relations.
- Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.
- Must be able to know/learn Xtime, Kdealer, DMS System, Microsoft products, etc.
- Must possess and maintain a valid driver’s license.
- Two years’ experience as a Service Manager is preferred but not required.
Benefits
- Medical, Dental & Vision Insurance
- 401k plan w/ matching contributions
- Paid Vacation, Holiday, and Sick Pay
- Growth opportunities
- Complete paid training programs for rapid advancement including periodic job reviews
- Employee vehicle purchase plans
- Family culture with organized structure
- Long term job security
- Associate discounts on vehicles, service and parts purchases
- Employee recognition programs
- Leading competitive pay
Job tags
Salary
