Credit Manager, Cage and Credit - Maryland
Location
Hanover, MD | United States
Job description
Why We Need Your Talents:
The Casino Credit Manager is responsible as a key resource to the Director of Cage and indirectly to the Vice President of Finance in directing Maryland Live Casino’s Casino Credit and Collections Program. The Casino Credit Manager is responsible for making the daily Credit decisions that are made in conjunction with existing Maryland Live Casino’s Credit Policy. The Casino Credit Manager is responsible for being the primary Collections Representative for the property in compliance with all applicable State and Federal Laws and Maryland Live Casino’s Internal Controls and SOP’s.
Where You'll Make an Impact:
- Assists the guest, either in person, over the phone or through the Maryland Live Casino Website in completing a Credit Application.
- Pulls credit reports from the Credit Bureau and attaches the report to the Credit Application.
- Verifies the bank account information for the guest and attaches the report to the Credit Application.
- Establishes guests in the Central Credit Software System and pulls reports on any existing lines of credit for the guest.
- Determines Credit Worthiness of the guest and is responsible for evaluating risk prior to establishing Casino Credit Limit.
- Upon approval, enter the information for the Credit Account into the casino management system.
- Posts returned checks and paid accounts in the Central Credit Software System
- Files all Credit Applications in the departments Credit Files.
- Ensure guests’ signature and valid identification are on file with the Credit Office and the Casino Cage.
- Conducts Credit research as required by the Director of Cage Operations to determine Credit Worthiness of existing Credit Accounts.
- Ensures that logs and files for all returned checks are completed and appropriate agencies have been notified.
- Reviews and submits daily and monthly reports of credit issued, returned items, collections on returns, write-offs as well as new accounts along with a quarterly report to be issued to Management.
- Reviews /completes Collection Agency reports based on payments received and update monthly credit status reports in compliance with MSLA / Departmental SOP’s.
- Contact VIP guests as requested by the Player Development Department with reminder calls prior to marker deposits.
- Coordinate with guests, Central Credit and Collection Agencies regarding Credit and Collection activities and interact with MSLA and Internal Audit Department as required.
- Communicate and assist Main Bankers with early clears, patron returns, payments by mail and Safekeeping Funds.
- File Chapter 7 Bankruptcy Claims with Bankruptcy Courts in compliance with Maryland and Federal Laws as needed. Coordinate with Maryland Live Casino’s VP of Legal and represent the casino at court proceedings when required.
- Monitor and track bad debts collected, associated bank fees and court cost reimbursements and update casino’s CMS system, guests Credit Files and Consumer Credit Reports.
- Maintain and assist in updating Department SOP’s and attend Credit Seminars as required.
- Completes SARC’s when necessary, within the guidelines of the Title 31 Reporting Requirements.
Skills to Help You Succeed:
- Ability to:
- Analyze and interpret departmental needs and results.
- Read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
- Solve complex problems.
- Distinguish between colors.
- Flexible schedule
Must-Haves:
- Three (3) to five (5) years’ experience in Casino Credit or in a commercial bank working with credit issuance and Credit Collection.
- High School Diploma or General Education Degree required.
- Title 31 experience with SAR / SARC experience and a College Degree in Finance or Accounting preferred.
Requirements:
- Ability to perform assigned duties and multi-task under frequent time pressures in an interruptive environment.
- Knowledge of Casino / Commercial Credit issuance and Credit Collections.
- Ability to operate department specific software programs; prepares reports, write, read and comprehend complex memos and financial reports.
- Outstanding Guest Service Skills in person and over the phone.
- Ability to manage subordinate team members and interact and develop outstanding working relationships with members of the Casino Cage, Slot Management, Table Games Management, Player Development / Casino Hosts and the Executive Team.
Perks We Offer You
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
Life at Live!
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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