Location
Olympia, WA | United States
Job description
$28.14-$35.17 HR/DOE
Join our Team! We offer an excellent benefits package!
3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins
Quince Street Village is a microhome shelter that provides safe sheltering for adults experiencing homelessness in Thurston County. CCS strives to provide a safe and respectful environment where program participants can access an array of emergency and supportive services and work towards more permanent housing. CCS staffs the site 24 hours per day, 7 days per week.
Hope Village provides 8 to 10 microhome shelter units on Westminster Presbyterian Church’s property with support provided by the City of Olympia.
The Program Manager is responsible for the day, evening and overnight management and operation of Quince Street Village and Hope Village, in accordance with the mission and policies of Catholic Community Services. The position oversees the program operations, supervises site staff, ensures compliance with safety standards and regulatory requirements, and is accountable for sound management of resources and achievement of key performance indicators of the program. The Program Manager is in charge of ensuring all data is tracked and in charge of completing all reports for the site. Most of the work is done outdoors since the sites are microhome shelters.
A) Site Responsibilities
- Quince Street Village
- Ensure that all program participants are treated with dignity and respect by all CCS staff through training and leading by example.
- Ensure the safety and security of program participants, employees and guests. Respond daily to crises for Quince Street Village as well as the area businesses if needed.
- Request proper emergency and police response according to policy as needed.
- Assist individuals to maintain a stable and safe environment, mitigate conflict, and protect material assets.
- Patrol, observe, and report around site perimeter, including the surrounding area, for the benefit of residents, staff, and service providers and general neighborhood related to businesses.
- Monitor security and neighborhood needs, and revise security practices as needed to promote a safe environment and to support program and agency goals.
- Supervise data entry and HMIS registration.
- Conduct data entry, record keeping, and HMIS entry, updates, and exits.
- Ensure all reports are completed on a timely basis. Complete reports for all funding sources as needed.
- Ensure security procedures and patrols are followed.
- Ensure that staff monitor security cameras, provide back up to staff as needed for responding to loitering, drug activity or other behaviors within the two-block radius as needed but focused within Quince Street Village.
- Ensure that each guest is given an intake interview to get an understanding of their history, issues contributing to homelessness, barriers to housing, their stage of change, and their goals, dreams and aspirations.
- Maintain a file on each guest in accordance with the records retention policy of Catholic Community Services.
- Ensure that the confidentiality polices of Catholic Community Services are followed.
- Oversee the Ban process and ensure that the Ban is appropriate for the situation, written timely, factual, and behaviorally descriptive.
- Oversee and provide behavioral management by helping guests to resolve conflicts and make pro-social choices through the grievance procedures.
- Foster the development of program participant engagement with the functioning, safety, health, behaviors, appearance and cleanliness of the site.
- Work with program participants towards the development of formal engagement such as a participant council, regular meetings with the participants, etc., so that participants have a meaningful voice.
B) Hope Village
- Supervision of a case manager.
- Oversee all intakes.
- Ensure all data is being tracked.
- Other applicable program responsibilities as stated above.
- Maintain excellent relationships with Westminster Presbyterian Church and the City of Olympia partners.
- Ensure program participants follow the program rules, providing coaching, written notices and expulsion notices.
- Exit individuals from the program when necessary.
C) Staff Supervision (Appcroximately 1 Maintenance Tech, 2 Case Managers, 11 Program Generalists).
- Recruit, hire, train, & schedule site staff. Conduct annual performance reviews with staff.
- Coordinate with staff to ensure that the site is staffed at all times and fill in for staff shifts if no other staff member can be found to fill a gap in the schedule (can take place 24 hours per day, 7 days per week).
- Supervise and coordinate schedule for Program Generalist, On-call staff other service staff.
- Promote ongoing training and support, and ensure attendance at all CCS mandatory trainings for site employees.
- Communicate effectively with staff, setting clear and specific expectations.
- Review and address workplace safety issues.
- Mediate and resolve disputes consistent with agency corrective action policy.
- Commit to, model and assure zero tolerance for discriminatory behavior.
- Build relationships with local neighborhood and community representatives to further common goals; including meetings with the City Of Olympia Staff and weekly provider meetings.
- Remain on call in case of major emergency calls from staff 24 hours per day.
- Develop and ensure the safekeeping of a workplace that values and supports a culturally and ethnically diverse work environment. Provides regular, real-time feedback, coaching, modeling and support to staff responding to crisis situations, including:
- Individuals engaged in or about to engage in verbal and physical conflicts with each other,
- Individuals engaged in conflict with staff
- Reports of individuals having weapons on premises
- Individuals experiencing medical crisis
- Ensures staff respond appropriately to non-crisis security situations or take appropriate proactive actions including
- Conducts internal and external rounds throughout the facility and campus to monitor and ensure safety.
- Monitors facility and resident population for improper conduct or unauthorized persons inside facility
- Supports and enforces behavioral guidelines
- Escorts residents off of the premises when appropriate.
- Provides customer service to all visitors and site participants and assists them to authorized areas
- Supervisor Supervise a Maintenance Tech and oversee maintenance at the site.
- Oversee a Case Manager and ensure quality Case Management is being provided to program participants.
- Communicate staffing needs to Program Director, assisting in identifying and interviewing quality candidates.
- Information Management
- Communicates incidents, issues and other relevant information accurately and timely to appropriate staff through recording entries into computer system, log book and/or personally through meetings as appropriate.
- Completes and/or reviews and approves incident reports. Recommends policy and practice improvements. Ensures staff receives feedback for improvement of both security practice and incident report writing.
- Ensures that Ban Records are complete, accurate, and include a photo whenever possible.
- Ensure all relevant staff have proper training to effectively use the security camera system, including viewing in real time as well as viewing and saving recorded footage.
- Reviews and updates communication log and other communication systems daily to keep informed of issues. Ensures staff complete communication log routinely and completely using professional language.
D) Safety and Sanitation
- Ensure that appropriate safety and sanitation procedures are being followed by regularly inspecting the facility for cleanliness and safety.
- Coordinate with staff to ensure an exceptionally clean and safe environment. Some examples of the minimum standards that must be met include:
- Ensure that all areas of the Site (entrances, exits, parking areas, common spaces, tiny homes, etc.) are free of debris and clutter.
- Ensure the latrines are clean and useable and report any issues.
- Ensure adherence to the Quince Street Village and Hope Village storage limits.
- Ensure that the site is visually tidy.
- Ensure proper procedures are followed to remove potentially hazardous waste.
- Ensure that equipment and furniture are in proper condition for use.
- Report any maintenance issues to appropriate person (Program Director, City Staff, Vendor).
- Ensure that the dumpster is only used by site participants to reduce garbage cost over time.
- Ensure garbage in the surrounding neighborhood is properly disposed of.
- Revise and update policies, procedures and forms to increase safety and quality of services.
E) System-wide collaboration
- Work collaboratively with service providers, City of Olympia staff, Facilities & Maintenance Staff and the other CCS Staff to ensure the safety of all and access to the site.
- Foster excellent relationships with surrounding businesses, outside service providers, law enforcement, and other stakeholders.
- Provide one-on-one support and referral to social services (benefits, substance use and behavioral health treatment, housing options) as needed.
- Participate in departmental meetings.
- Other duties as assigned.
F) Financial Responsibilities
- Managing a CCS credit card, making purchases, ensuring expenses are aligned with CCS policy and the contracts.
- Make sure expenses are following the program budgets.
Minimum Qualifications
- AA Degree in Social Services or Human Services with at least two years’ experience in shelter operations with at least one year in a supervisory or lead capacity or, five or more years’ experience in internal shelter operations, with at least two years in a supervisory or lead capacity
- A strong understanding of Trauma Informed Services and the circumstances surrounding homelessness.
- Experience working with diverse populations including people with active behavioral health diagnosis and substance use.
- Availability to work flexible hours (days, evenings, nights, weekends).
- Proof of negative TB test within past 12 months.
- Ability to obtain a CPR/First Aid Certification.
- Applicant must successfully pass required background checks prior to an offer of employment
- Must have a reliable vehicle, valid driver’s license and automobile insurance.
- Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract)
- Commitment to working within the mission, goals and values of Catholic Community Services.
Preferred Qualifications - BA in social services or related field.
- 3 Years management experience in a Social Services setting
- Experience working with complex databases and running reports from those databases.
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