Lead Experience Guide

Location

Frisco, TX | United States

Job description

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must understand the basic principles of auditing, balancing, and closing out accounts. 
• Must be able to respond to individual guest needs and adhere to The NOW Massage standards as written in the employee handbook. 
• Must have excellent communication skills. 
• Must be computer literate and have the ability to learn various software programs/applications. 
• Must know how to operate printers and various other office equipment. 
• Must be able to prioritize tasks and handle multiple tasks simultaneously. 
• Willingness to work flexible hours including days, evenings, weekends, and holidays 
• Must be customer service focused

Work Environment:

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily Functions:

• Continuously demonstrate all duties and responsibilities as required of the Experience Guide team.
• Oversee our front desk experience guide through interviewing, hiring, and training. 
• Facilitate team meetings to ensure strong product and selling skill knowledge
• Act as a liaison between the Experience Guide, Massage Therapist, and Leadership team.
• Communicate all updates, new products/offerings, events, and protocols to the Experience Guide team.
• Ensure the facility is always clean and presentable to standards.
• Be accountable for transactional corrections and follow-up.
• Assist with group bookings and communicate directly with group inquiries.
• Create documents, reports, spreadsheets, and protocols as directed.
• Participate in retail and back-of-house inventory counts
• Assist in forecasting staff needs, related to seasons and staff retention.
• Participate in boutique supplies, retail, linen, and equipment inventory quarterly to ensure the facility is well prepared and replacement purchases are planned bi-annually.
• Share suggestions, voice challenges, or any specific concerns to the Leadership Team.
• Assist General Manager with guest complaints and/or concerns.
• Collaborate with the Leadership Team during regular meetings regarding any improvements.
• Support in daily Programs operations as a Manager on Duty, especially during the evening programming hours

Ideal Candidate:

We seek inspirational, service-oriented, optimistic, and hard-working individuals with a passion for health and wellness. The belief in self-care is essential. 

What Employees Value about the Now:

• Discount massages for family members
• Team member referral bonus
• Excellent Medical, Dental, and Vision plans for all full-time employees
• Discounts on products

The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
The NOW has reimagined the accessibility of a walk-in neighborhood massage spot with the premium menu of services and beautiful design typically associated with upscale day spas. Each NOW boutique uses canvas draping to separate therapy spaces creating an airy feeling that adds to the soothing atmosphere. Natural wood surfaces and exposed beams are coupled with sheep skins, cactus galleries and crystal grids. All the elements are aligned to form the ultimate zen environment for optimum relaxation.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products, and singular design aesthetic to cities all over the United States.
Restore Your Body. Reset Your Soul.

Job tags

Salary