Location
Montpelier, VT | United States
Job description
Kforce has a client that is seeking a fully remote Field Technician Manager to join their team.
Essential Functions:
- Manages a staff of professional-level team members or manages a team through lower-level supervisors
- Field Technician Manager works within general policies and management guidance, independently determining approach to managing daily operations
- Provides guidance and technical advice to field teams, becoming actively involved as necessary
- Supports service level improvement and management of field service teams and suppliers
- Resolves escalations to maintain strong client experience levels
- Design strategies to ensure that all day-to-day services have been controlled and that all the clients' needs are met
- Receives feedback from the customers and reports it to the client delivery executive; Providing details regarding whether the clients' expectations have been met or not
- Ensures that all the client's issues have been addressed in a timely manner and that all the issues have been resolved
- As a Field Technician Manager, you will oversee all field technicians and regional lead
- Responsible for ensuring that performance is measured and monitored daily to ensure staffing is right sized
- Responsible for ensuring that SLAs are met in their area of responsibility
Job tags
Salary
$40 - $50 per hour
