State of Illinois
Location
Springfield, IL | United States
Job description
Agency: Board of Elections
Closing Date/Time: March 13th, 2024 4:00pm
Salary: $4,224.00 - $6,716.00
County: Sangamon
Number of Vacancies: 2
The SBE is a non-code agency
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Under the supervision of the IT Operations Team Lead, provides hardware and software support to end users and assist with the management of agency server and infrastructure.
1. Provides Tier 2 technical support to on-site and remote users via phone, Microsoft Teams, email, and KACE ticketing system. Maintains the operational availability of all technological resources, including, but not limited to: workstations, servers, printers, Data Communication equipment, audio visual equipment. Troubleshoots basic end user issues on various software applications, hardware, network and telecommunications systems and provides basic desktop support. Follows standard Service Desk operating procedures; accurately logs all Service Desk tickets using the defined tracking software. Provides support and training to end users on the Microsoft Office 365 including, Microsoft Office, Microsoft Teams, Teams calling, OneDrive, internet/intranet applications, and other software; troubleshoots user issues and makes recommendations on how to improve user experience and efficiency.
2. Image all new desktops and laptops. Has primary responsibility for the maintenance of Active Directory user accounts; establishes new user accounts, unlocks users, manages permissions, ensures compliance with agency departing employee policy and other user account policies.
3. Has primary responsibility for ensuring endpoint operating systems, security software, etc. is updated and configured according to agency policy; performs software maintenance on servers and other infrastructure at the direction of the IT System Administrator. Working after hours and on the weekend will be necessary to perform patching and security updates.
4. Monitors server health and investigates issues with performance and access; performs repairs to desktop computers, servers, and other hardware; assists IT System Administrator with server infrastructure installs and upgrades; has primary responsibility for working with vendors for equipment repair and replacement.
5. Creates and maintains documentation associated with job duties; assists with the creation of network diagrams, server documentation, passwords, etc.
6. Develops knowledge and skill in information technology through self-study, consultation with IT staff and formal coursework.
7. Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Requires working knowledge of assigned equipment and software, knowledge of information technology concepts and utilization, and the ability to independently troubleshoot and remediate IT issues; skill and mental development equivalent to completion of 2 years of college in the fields of information systems or computer science; mandatory overtime may be required; travel (< 2 weeks/year) may be required.
The following certifications are highly desirable:
CompTIA A+
CompTIA Network+
Cisco Certified Network Associate (CCNA) Microsoft Office 365 certifications, Microsoft Azure Associate.
Advance understanding of Windows 10 and 11. Familiar with Microsoft Azure a bonus.
Familar with Dell, HP and Lenovo. Bonus **Dell ProDeploy Plus***.
This position title is eligible for our hybrid telework arrangement (up to 2 remote days per week) and tuition reimbursement programs (100% of tuition costs covered). Upon accepting this position, you will be eligible to enroll into the State of Illinois Group Insurance Program, which includes various highly competitive and low cost coverage options for health, dental, vision, and life insurance. In addition this position offers a competitive time off package, including: 12 paid sick days per calendar year (accrual basis); a minimum of 10 paid vacation days per calendar year (accrual basis); 3 personal days per calendar year; and 12 paid state holidays per calendar year.
The SBE welcomes all and promotes workplace diversity. It is our individual traits, character, and experiences that make each of us special and unique. It is only when we bring that individualism together and work as a diverse team that we thrive. There is no place for discrimination based on race, religion, culture, sexual identity or orientation, age, or disability at the State Board of Elections.
Job tags
Salary
