Humana
Location
Kissimmee, FL | United States
Job description
Become a part of our caring community and help us put health first
The Medical Assistant Lead is a seasoned multiskilled health professional responsible for performing administrative and clinical tasks while delivering outstanding customer service and maintaining positive patient engagement. Trains and/or serves as a mentor to other medical assistants in the center or region. Provides direction to other medical assistants and may function as a formal team leader. Utilizes independent initiative and judgment to assist the Center Administrator with key initiatives, quality control and service standards, budgets, etc.
Is considered a subject matter expert (SME) and activities and problem solving performed are complex in nature, including the handling of escalated patient issues and complaints, as necessary. Working under minimal supervision and limited administrative guidance due to previous experience/breadth and depth of knowledge, regularly exercises discretion and judgment in prioritizing administrative requests and interpreting and adapting procedures, processes, practices, and protocols. Embraces, participates in, and provides recommendations in operational administrative processes, initiatives, and improvement activities. Collaborates with center and clinical leadership to provide effective feedback in the overall assessment and performance of medical assistants. Has ownership of many center tasks (e.g., medical supply inventory, supply ordering, immunization program information)
Location : CenterWell Senior Primary Care office address: 2577 Simpson Road; Kissimmee, Florida 34744
The Medical Assistant Lead works closely with providers under their direct supervision to: manage the provider's schedule to ensure efficient workflow, perform pre-visit planning based on patient visit type, room patients. Gathers and enters patient information into electronic medical records and identifies and carries our HEDIS and STARS quality measures. Takes vital signs, administers medication, performs diagnostic tests, collects specimens including phlebotomy, and maintains equipment and patient care areas.
Provides direction and guidance to other medical assistants to help drive quality patient care and outcomes and increase positive patient engagement. Working under limited guidance due to previous experience/breadth and depth of knowledge, regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, practices, and protocols. Embraces, participates in, provides recommendations, and leads in operational and clinical process initiatives and improvement activities. Helps facilitate the skills development of lower-level medical assistants and collaborates with center and clinical leadership to provide effective feedback in the overall assessment and performance of medical assistants. Embodies services standards for medical assistants across the region and leads departmental special projects as requested.
Use your skills to make an impactAdditional Information
Required Qualifications
Preferred Qualifications
This role is considered a patient facing role and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Knowledge, Skills, and Abilities
Medical Assistant Lead Working hours:
Scheduled 40 hours per week
Monday to Friday 8AM-5PM
Local travel may be required; Mileage is reimbursed
Alert
Social Security Request Task Notification: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the in
formation into your official application on Humana's secure website.
Benefits
Being a part of the CenterWell team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
Language Proficiency Testing:
Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
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Scheduled Weekly Hours
40
About usAbout CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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