Sr. Program Manager, CX PEAK Education

Location

Santa Clara, CA | United States

Job description

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE

We are in search of a dynamic Senior Program Manager to join our PEAK (Performance, Education, and Knowledge) Team within the global Customer Experience organization. The ideal candidate will have a strong background in project management, with a strong understanding of the educational sector. This role requires someone who is passionate about delivering educational initiatives that make a significant impact on learning outcomes. The Senior Project Manager will oversee the planning, execution, and delivery of a wide range of educational projects, from curriculum development to technology integration, ensuring they meet quality standards, deadlines, and budget requirements.

What You Will Be Doing:

• Lead the development of project plans, including defining project scope, goals, timelines, resources, and budget, in alignment with educational objectives and standards.
• Collaborate with team members and stakeholders to ensure that project outcomes meet the evolving needs of learners.
• Develop and implement a comprehensive project intake process that includes criteria for submission, evaluation, and prioritization of projects.
• Facilitate as needed and collaborate with stakeholders across various departments and external partners to gather project proposals, understand their objectives, and assess their impact on the organization.
• Lead cross-functional and organizational meetings to review project submissions, facilitating discussions to ensure a thorough understanding of project scope, objectives, and resource requirements.
• Prioritizing projects based on strategic alignment, company and organizational goals, resource availability, potential ROI, and providing transparent feedback to stakeholders on the status of their proposals.
• Establishing clear communication channels and feedback loops to keep stakeholders informed about project intake status, decisions, and any changes to the prioritization. 
• Continuously refining the project intake process based on stakeholder feedback and organizational needs to improve efficiency and effectiveness. 
• Prepare detailed project documentation, including plans, charts, dashboards, and reports, to track progress and deliver effective project communication and updates.
• Working knowledge of industry standard best practices and related tools (Smartsheet, Asana, Aha!, Microsoft Project, Tableau, etc.)
• Lead project meetings, promote clear communication among team members and stakeholders, and provide regular progress updates.
• Identify, address, and resolve project issues and risks, applying strong problem-solving skills.
• Communicate project/program results from the team's evaluation of the effectiveness of educational programs through both qualitative and quantitative methods.
• Implement quality assurance processes to ensure that all project deliverables meet the organizational standards.
• Oversee the evaluation of project impact, including learner outcomes and stakeholder satisfaction, using both quantitative and qualitative methods.
• Effectively manages risk, partnering with colleagues to ensure the right decisions are made at the right time, appropriate communication occurs, and plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements.
• Lead the continuous improvement of project management processes and educational strategies, incorporating feedback and lessons learned from each project.

What You Bring To The Team:

• Minimum 8 years of experience in project/program management.
• Bachelor’s degree in Education, Instructional Design, Business, or related field.
• Certified Project Management Professional(e.g., PMP, PRINCE2) or equivalent experience.
• Proven experience as a Project Manager working in technology or a related field, with a track record of managing multiple projects in a fast-paced environment and successfully delivering them.
• Strong leadership skills and experience managing diverse teams.
• Excellent stakeholder management and communication skills.
• Superb ability to distill complex information into easy to understand summaries, including creating dashboards, slides, reports to summarize projects in a polished and usable way.
• Experience with leading projects for an entire group or department, or a major piece of a larger cross company product or project.
• Expert in influence and negotiation, with deep understanding of effective change management.

The annual base salary range is: $100,000 - $218,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.comfor more information.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

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