Call Center Representative REMOTE - DAY or NIGHT

Location

Melville, NY | United States

Job description

Call Center Representative. The representative will be responsible for assisting customers with a variety of inbound inquiries about a product, scheduling service, new purchase orders, etc. This role offers paid, in-depth training to give the candidate an interactive experience for a successful long-term career with the company.

Responsibilities of the Call Center Representative:

• Answer customer questions regarding inquiries for parts, services and products, programs, and a variety of other general inquiries.
• Receive, investigate, and respond to high-volume inbound calls
• Effectively communicate with internal and external customers while putting an emphasis on documentation, and quality customer service
• Understand company products and services to provide expert advice to customers or technical troubleshooting as needed
• Follow documented procedures related to orders, invoices, and quotes

Requirements of the Call Center Representative:

• High school diploma or equivalent required
• 1-2 years experience in a customer call center environment or prior customer service experience
• Bachelor's degree is a plus - all majors are encouraged to apply!
• Excellent verbal communication skills
• Must be comfortable in a fast-paced, high call volume environment
• Competitive benefits package and growth opportunity
• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.

Benefits include but are not limited to:

• health
• dental
• vision
• 401K plus match
• incentive program
• life insurance
• paid time off
• paid holidays
• long-term disability
• short-term disability
• free parking
• volunteer pay
• green initiatives

Job tags

Salary