Contact Center Representative

Location

Urbandale, IA | United States

Job description

Do you have a proven track record of consistent, reliable work ethic? Then our reputable client is looking for you. They need a professional Contact Center Representative with impeccable attendance and clear communication skills. If you are a dependable individual looking to get your foot in the door with a thriving, successful company, send us your application!  

Responsibilities:

• Answer phone calls and determine the caller’s need
• Assist customers with questions regarding their benefits
• Review other benefit options, per association guidelines, with customers
• Share benefit limits, options, and costs as requested

Requirements:

• 1+ year of call center experience is highly preferred OR 1+ year of professional work experience
• Strong communication skills, especially over the phone – the ability to build rapport with callers quickly
• Good computer skills and experience using multiple screens and applications at the same time
• Focus on client experience – looking for people to focus on quality over quantity

What makes you stand out:

• Bachelor’s degree
• Previous Life & Health or Property & Casualty experience

Work Model:

• On-Site
• 8-hr shift between 7:30 AM – 5:00 PM
• Monday – Friday

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email [email protected]. 

Palmer Group offers our valued temporary and contract employees Health, Dental, and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more. 

Ref: JOB-44761

Job tags

Salary

$17.31 per hour