Body Shop Customer Service Representative
Huntington Beach Chrysler Jeep
Location
Huntington Beach, CA | United States
Job description
Surf City Collision Center is seeking a full-time customer service rep for our fast-growing, high-volume Body Shop.
Responsibilities may include:
- Greet customers as they arrive in an efficient, professional, friendly, and courteous manner.
- Operate a multi-line telephone system to receive incoming calls.
- Answer questions, inquiries and take thorough messages.
- Maintain a positive and ethical working relationship with all employees, manufacturers, vendors, insurance companies, and customers.
- Call on assignments and confirm insurance coverage.
- Open Repair Orders
- Update customers and Insurance companies with repair statuses.
- Deliver vehicles, collect payments and signatures on all necessary paperwork.
- Promote superior customer service through company culture.
- Assist with filing duties and other administrative tasks, as needed.
- Maintain a professional appearance and a neat work area
- Adhere to all current dealership processes
- Other duties as assigned by the body shop manager.
Qualifications:
- Must be able to pass pre-employment test such as background and drug test.
- Bilingual (Spanish) preferred, but not required.
- Strong written/oral communication skills
- Ability to work in a fast-paced environment.
- Must be punctual and have solid time management skills.
- Proficient with Microsoft Word/Excel.
Job tags
Salary