Location
Woodlawn, MD | United States
Job description
Title: ServiceNow Administrator
Emp Type: Contract
Location: Hybrid (2 days onsite in Windsor Mill, MD)
End Client: Fed Gov (there will be a background check)
Key Required Skills:
Familiar working w/advanced technical principles, theories, and concept; Well versed w/ ServiceNow products; previous experience working on complex technical problems, providing innovative solutions; experience working w/highly experienced/tech resources.
Position Description:
- Advanced problem-solving support, lead and assistance in various complex situations.
- Provide support for the creation, maintenance, and debugging data integration and Discovery jobs/schedules
- Provide support in managing the ServiceNow environments (Dev, Test and Production)
- Lead and provide ServiceNow support and adhering to Change Management processes, Asset Management processes, Business Management processes, Service Management processes
- Ownership and lead tasks towards ensuring ServiceNow ITAM/CMDB integrity (data completeness and correctness)
- Provide ServiceNow Platform administration, configuration, and development following Agile processes and using industry best practices.
- Provide and lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the current ServiceNow platform
- Identify and provide solutions to automate manual processes including data validation
- Provide support in managing the ServiceNow environments (Dev, Test and Production).
- Provide services and support reports.
- Develop KPI, Dashboard, and Web Page development and implementation as needed.
- All other duties as assigned or directed.
Skills Requirements:
FOUNDATION FOR SUCCESS (Basic Qualifications)
This experience is the foundation a candidate needs to be successful in this position:
- Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
- Masters or Doctorate degree may substitute for required experience
- Must be able to obtain and maintain a Public Trust.
- 7 years of experience as a ServiceNow Administrator/Engineer
- 7 years of experience with IT Service Management, Operations Management and Change Management
- 5 years of experience with ITAM and CMBD with Data Management focus
- 5 years of experience with ServiceNow Implementation (applications, integrations, platforms, etc.)
- ServiceNow System Administrator (CSA) Certification
FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:
- Extensive background and knowledge of the ServiceNow platform providing administration tasks, provisioning, ticket research and response, reporting, and maintenance activities.
- ServiceNow certifications: (e.g., Implementation Specialist in: Discovery, CMDB, Asset Management, Service Mapping, Event Management or Cloud Provisioning and Governance).
- ITIL Certification.
- Expertise in ServiceNow Platform.
- Working knowledge of IT infrastructure environments (Mainframe, RHEL and Windows), networks, clustered and virtual storage solutions.
- Experience working with network operating systems as well as programming or scripting languages.
HOW TO STAND OUT FROM THE CROWD (Desired Skills)
- Showcase your knowledge of modern development through the following experience or skills:
- Experience working in challenging, fast-paced, and ambiguous environments.
- Ability to work independently or within a team.
- Flexible, driven and results oriented.
- Passionate and determined to create a ServiceNow Environment different from its' current state.
- Delivering training to coworkers and/or clients on custom product builds.
Education:
- Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field and 7+ years of experience.
- Masters or Doctorate degree may substitute for required experience
- Must be able to obtain and maintain a Public Trust. Contract requirement.
Job tags
Salary
