Massachusetts Institute of Technology
Location
Cambridge, MA | United States
Job description
IT Support Specialist II
Job Number: 23710
Functional Area: Information Technology
Department: Information Systems & Technology
School Area: VP for Info Systems & Technology
Employment Type: Full-time (Remote Only)
Employment Category: Exempt
Visa Sponsorship Available: No
Schedule:
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Job Description
IT SUPPORT SPECIALIST II, Information Systems and Technology (IS&T) (2 openings), to assume a customer service-oriented oriented, problem-solving position representing IS&T while also serving as an advocate for the MIT community within the department. As a member of the escalations team, will identify emerging and complex IT issues and problems and facilitate the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The position involves working autonomously in a fast-paced environment with competing priorities. A full job description is available here ( .
Job Requirements
REQUIRED: bachelor’s degree; at least five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; experience with a learning management system (e.g., Canvas, Blackboard, Moodle, etc.), MS O365 exchange administration support, and SaaS administration support; and strong troubleshooting, communication, and customer service skills. Must be a self-starter comfortable with working in the unknown while taking a proactive approach to existing and emerging technologies in response to MIT’s dynamic business needs. PREFERRED: experience in higher education; experience with AWS, Google, Cloud, ServiceNow, Security+, and/or Network+; solid understanding of the enterprise network infrastructure and how to troubleshoot it; and working knowledge of scripting (e.g., PowerShell, Python, Bash, etc.). Job #23710-7 Starting salary range: $77,000 - 87,000 This is a fully remote position. 2/8/24
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