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Location

Omaha, NE | United States

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Job description

Job Title
Learning & Engagement Assistant

Employment Status
Full Time
40 hours per week, Tuesday-Saturday

Employment Category

Non-exempt

Department

Learning & Engagement

Reporting Responsibility
Head of Community Programs

Position Summary
The Learning & Engagement Assistant provides administrative, logistical, and customer service support for Joslyn’s studio and community programs and general Museum visitor experience. This entry-level position is primarily an administrative one, with most work completed at a desk (sitting and/or standing). This new role becomes available as Joslyn prepares to reopen after a two-year closure for a transformative building expansion and renovation project nears completion.

Major Duties

• Post, monitor, and update studio and community program descriptions and registration forms on Joslyn’s website and in the Museum’s customer management system
• Receive and respond to email, phone, and in-person inquiries regarding program registration, adult tour requests, payments, refunds, scholarships, access and accommodations – following up or routing inquiries as needed
• Correspond with program participants regarding confirmations and reminders, cancellations, program surveys and assessment, etc.
• Provide support for on-site and virtual programs and events including internal cross-departmental communications, reserving meeting spaces and equipment needs, setting-up virtual calls, helping with physical set-up, welcoming and checking-in program participants, etc.
• Gather and record program attendance, Learning & Engagement volunteer hours, and other data for grant requests and reports
• Replenish interpretive materials and maintain equipment used by Learning & Engagement volunteers and Museum visitors
• Attend relevant educational/outreach events to participate, represent, and promote Joslyn’s studio and community programs and the Museum at large
• Participate in relevant trainings, webinars, and community gatherings to grow skills and build a professional network
• Adhere to policies and procedures as outlined in the Employee Handbook
• Be knowledgeable about Museum activities, services, and layout and be willing to assist any visitor and ensure they have a positive experience
• Other duties related to the Learning & Engagement department as assigned

Qualifications

• High school diploma or equivalent, some college experience or an associate or bachelor’s degree preferred
• Excellent data entry skills with a high degree of accuracy
• Excellent communication skills (oral/written), organizational and customer service skills
• Strong aptitude to learn new software programs
• Enthusiasm/appreciation for art and community

Salary
Starting Salary: $16.75 per hour

To Apply
Please submit a cover letter and resume via email to [email protected].  Joslyn Art Museum is an Equal Opportunity Employer and the Museum is committed to diversity and equal opportunity in its hiring.   Qualified candidates of all backgrounds are encouraged to apply for this position.  Joslyn offers a competitive salary and generous benefits package.

Joslyn Art Museum is a major regional resource for the collection, preservation, and interpretation of the visual arts.  Through its collections, exhibitions, and educational programs, Joslyn Art Museum seeks to foster appreciation and enjoyment of art for the benefit of a diverse regional and national audience.

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Job tags

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Salary