Location
Rapid City, SD | United States
Job description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- Handle customer complaints as necessary
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests by collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
Qualifications:
- Must have graduated high school, received a GED or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- A degree in hotel management is a plus
About Company:
On the corner of Mt. Rushmore Road and Main Street in downtown Rapid City, SD. A hotel for travelers who value their time after work. Our property is preferred by business travelers, tour groups, and lifestyle adventurers.
Job tags
Salary
