Swiftway Services LLC
Location
Columbia, MD | United States
Job description
Swiftway Services Llc in Columbia, MD is looking for one customer service Administrative assistant to join our team. Our ideal candidate is a self-starter, punctual, and reliable.
Position Summary
The Customer Service Admin is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Admin develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Job Description
Overview Responds inbound and outbound sales inquires and enters required data into CRM.
Description
Responds inbound sales inquires and enters required data into CRM.
Serves as point of contact for prospective candidates and clients
Respond to routine customer inquiries and ensure timely responses
Maintain database of customer contacts
Effectively present information and respond to questions from groups of managers, clients, customers,
and the general public
Calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area,
circumference, and volume
Develops and presents move plan to customer and negotiates changes in scope and price.
Design, create, and deliver marketing programs to support expansion and growth of the company
services and products
Create and develop online marketing strategies, webpage development, creating client and prospective
client database
Identify and manage training and development needs for employees/Customers
Perpetuate a number of different office filing processes and offer general office filing support
Maintain various office files and provide general office filing support
Answering all incoming phone calls
Other duties as assigned
Requirements
1-2 years sales, marketing, or call center experience
Exceptional phone and interpersonal skills
High proficiency in written and spoken English
Well-developed administration and organizational skills with strong attention to detail
Proficiency using basic Microsoft Office 365 applications
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.Job tags
Salary
$15 per hour
