Chapman Collision Centers and Used Cars Tucson
Location
Tucson, AZ | United States
Job description
At Chapman Collision Center, we are committed to making the repair process as simple and stress-free as possible for our customers. We are looking for an experienced Collision Estimator to help our team deliver the best possible collision repair experience to our clients, acting as a liaison between customers, insurance companies, and other members of the body shop. The ideal candidate will be knowledgeable about the vehicle repair process and working with insurance companies, empathetic, and a great relationship builder. The Estimator reports to the Collision Center Manager.
What We Offer:
- Competitive compensation depending on experience; base plus commission
- Company culture that supports professional development
- Low-cost medical, dental and vision insurance
- Life insurance and disability coverage
- Paid time off and holiday pay
- Company contributions into 401(k)
- Employee/family discounts on vehicle purchases and service
- Employee assistance program, volunteer opportunities and more!
Core Responsibilities:
- Greet customers, check in vehicles and educate the customer on the repair process
- Evaluate damaged vehicles to determine extent of structural, body, mechanical or interior damage and go over the damages with technicians
- Determine feasibility of repair vs. replacement of parts, such as bumpers, fenders, and doors
- Write complete and accurate estimates, invoice repairs, and order parts
- Prepare insurance forms to indicate repair cost estimate and recommendations
- Finalize repair tickets and follow up with insurance companies for final payment
- Keep customers informed throughout the repair process, providing regular updates and estimated completion times
Desired Qualifications and Experience:
- A minimum of 1 year of prior collision estimator experience is required
- Familiarity with Mitchell & CCC1 estimating software required
- Knowledgeable about insurance company guidelines
- Strong customer service background with the ability to think from the customer’s perspective and show empathy for their situation
- Reliable self-starter who is motivated to achieve goals
- Excellent written and verbal communication and organizational skills
- Must have a valid driver’s license and clean driving record
- Must pass a pre-employment background check and drug screen
Hours and Work Environment
This role requires working in an office environment, frequently working with technicians in our climate-controlled shop, and occasionally maneuvering around or under vehicles to assess damages. Hours are Monday – Friday 7:30am to 5:30pm at our Speedway Collision Center.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps.
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Job tags
Salary
