Location
Dubuque, IA | United States
Job description
Are you an experienced recreation employee who is driven to deliver outstanding customer experiences looking for a role that provides value in the following related to your job: work-life balance, friendly, casual work environment; willingness to help others; drive for process improvement; willing to put in the extra efforts? We are seeking to add a few members to our waterpark team in Dubuque, IA at the Grand Harbor Resort & Waterpark including a Waterpark Supervisor!
Ideal candidates will have the ability to work during the operational hours of the waterpark and previous leadership experience.
S&L Hospitality is a privately held hotel development and management company with our corporate office located in Verona, WI. The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make S&L Hospitality a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.
Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.
Basic Criteria:
- At least two years of experience in a supervisory position
- Possess Red Cross Certification
- Experience Directing special events and aquatic programs
- Excellent communications skill with ability to vary style to fit the situation.
- Ability to handle guest complaints with a satisfying outcome for the hotel and guest
- Strong leadership skills with ability to instruct, direct and motivate staff
- Basic knowledge of pool maintenance operations
Responsibilities include, but are not limited to, assisting the Waterpark Manager with the following:
1. Responsible for the administrative duties of the Waterpark Department:
- Scheduling of Waterpark department employees
- Submitting schedules for approval
- Administering policies such as attendance, coaching and counseling both verbal and written and performance evaluations
- Enforcing company and departmental policies and procedures
- Reviewing timecards, manage leave requests, and onboarding
- Track department required training and certifications
- Conducting interviews
- Participate in the safety committee
- Actively participate in the Management team
- Respond to customer complaints to reach a resolution that is satisfactory to both the customer and resort.
- Respond to guests’ incidents and injuries, documenting all incidents appropriately on the Guest Injury Report form.
- Interface with Maintenance Department on an ongoing basis to ensure that the Waterpark and the equipment within are well maintained and in working order.
* Completing weekly waterpark walkthroughs when necessary
6. Oversee waterpark maintenance and cleaning, including but not limited to:
* Painting of waterpark features, cleaning/painting waterpark floors, patching and filling of tubes, and all other waterpark maintenance projects as assigned
7. Oversee and assist with onsite children's activities program:
- Coordinate events at the waterpark and offsite in the community
- Schedule employees as needed for program
- Create, implement, and oversee “Special Programming” i.e., Halloween, New Year’s, Spring Break, Winter Break, and Summer Break
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