General Dynamics Information Technology
Location
Hampton, VA | United States
Job description
Req ID: RQ167743
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Public Trust/Other Required: None
Job Family: Help Desk
Skills:
Computer Hardware,Help Desk Support,Technical Support
Certifications:
CompTIA - Security+ - CompTIA
Experience:
10 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as an IT Service Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an IT Service Desk Specialist , you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Service Desk Specialist joining our Air Force (AF) Distributed Common Ground System (DCGS) Enterprise Product Support (EPS) team at Langley AFB, VA.
Air Force (AF) Distributed Common Ground System (DCGS) Enterprise Product Support (EPS) team provides modernization, integration and sustainment engineering, sustainment planning, systems/Software (SW)/baseline testing, integrated cyber security support, Enterprise Services Support (ESS), Enterprise Service Desk (ESD) support, cloud migration, and Hardware (HW)/SW installation and removal services for the integrated sustainment of the AF DCGS. This includes lab support for operational, production, and test environments. The required services shall be provided primarily at Robins AFB, GA; Beale AFB, CA; Hanscom AFB, MA; and JBLE, VA, Hawaii, Korea, and Germany. However, support is also required at other locations within the Continental United States (CONUS) and OCONUS.
HOW OUR IT SERVICE DESK SPECIALIST WILL MAKE AN IMPACT:
Handles all incidents and service requests (Tier 1-3).
Helps technicians resolve AF customer incidents and requests on a first call basis as applicable.
Develops, maintains, and updates the Service Desk SOPs.
Maintains all service desk related documents and templates in the Government-approved location.
Coordinates, administers, and reports to the Government all service desk customer survey responses.
Manage users’ account accesses in accordance with CDC procedures and best practice, including passwords and account verification, creation, deletion, and archiving.
Develops, maintains, and updates the Service Desk SOPs. Maintains all service desk related documents and templates in the Government-approved location. Coordinates, administers, and reports to the Government all service desk customer survey responses.
WHAT YOU’LL NEED TO SUCCEED (Required):
Security Clearance Level: TS with SCI Eligibility
Required Experience: 10 years
Required Certifications: Security+ CE required. ITIL Foundation 4 desired.
Education: BA/BS or MA/MS Degree
Location: Onsite at Langley AFB, VA
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#DCGSEPS
#DCGSEnterpriseIT
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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