Assistant General Manager

Location

Schaumburg, IL | United States

Job description

Tricoci is an innovative, high-end provider of salon and spa services and a fast-growing haircare brand that delivers in-salon results at home. Established in 1977 by legendary stylist Mario Tricoci, the Tricoci brand started with a simple vision to help people look and feel their best.

Now, the brand inspires entire communities by setting trends and putting confidence at the forefront of beauty. We are a team of the most creative minds in the industry.

We are looking for an Assistant General Manager (AGM) – Schaumburg that wants to make an impact!

We are looking for a leader who shares our passion for beauty and wellness. They will lead with the General Manager the Salon & Spa by ensuring exceptional guest services in a fast-paced environment.

Here are some highlights of what actions you will be doing in this role:

• Responsible for the day-to-day operations of the entire Salon & Spa, including:
• Outstanding guest service expectations.
• Organizing the day/week/month (scheduling).
• Conduct daily walk-throughs.
• Motivating the team.
• Driving sales goals in both services and products.
• Trouble shooting as changes happen throughout the day.
• Cultivate and maintain the Tricoci culture of community, trust, innovation, development, and growth opportunities.
• Coordinate and schedule the teams to meet the needs of the Salon & Spa.
• Manage your business through key performance indicators (KPIs) and P&L, ensuring overall profitability of the location.
• Effectively communicate job responsibilities, performance expectations, guest service standards, and company policies/guidelines to all team members.
• Coordinate and schedule the teams to meet the needs of the Salon & Spa.
• Perform opening and closing duties as needed, following established procedures.
• Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage.
• Conduct sales audits, monitor sales data, and prepare bank deposits.
• Assist in the recruitment and training process for team members.
• Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements.
• Perform various administrative functions and tasks as assigned by the General Manager.

Here are some of the skills and background that we are looking for:

• 3+ years management experience in a high-volume retail, beauty/spa or retail or service environment.
• Strong organizational skills and attention to detail with a focus on results.
• Ability to multitask and thrive in a fast paced, high energy and evolving environment.
• Proven analytical, problem-solving, and decision-making skills, to handle critical situations utilizing good judgment and professionalism.
• Exceptional written and verbal communication skills.
• An aptitude for creating and maintaining an environment of collaboration and teamwork.
• Time management skills with the ability to set clear goals, communicate goals and provide feedback/coaching, monitor productivity goals, and evaluate results and meet deadlines.
• Motivated self-starter who can work independently and be a team member within the company.
• Flexible and available to work varied shifts, including evenings and weekends.

The following is required for this position: 

• Standing or walking in the Salon & Spa for prolonged periods of time.
• The ability to lift up to twenty-five pounds.
• Regularly reach, bend, squat, and other physical movements.
• Regularly exposed to scents, odors, or fumes from various treatments.

Here is what we can offer you:

• Medical/Rx, Dental, Vision insurance.
• 401(k) with generous employer match.
• Wellness benefits include EAP (Employee Assistance Program) with five free counseling sessions.
• Health Savings Account (HSA) with generous employer match.
• Flexible Spending Account (FSA) for health, dependent and commuter benefits.
• 100% employer-paid Basic Life insurance +option to purchase supplemental coverage for you/ your family.
• Short-term disability (STD), Critical Illness, Group Accident and Hospital Indemnity insurance available.
• 100% employer-paid long-term disability insurance (LTD).
• Paid Time Off including Vacation, Holidays and Paid Leave.
• Growth opportunities within a diverse, inclusive, and fun environment.

You can be a part of our culture of advancing innovation in the beauty industry- join us today!

Tricoci inspires confidence within every guest by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit for more information and follow us on Instagram @Tricoci_Official .

Tricoci is an innovative, high-end provider of salon and spa services and a fast-growing haircare brand that delivers in-salon results at home. Established in 1977 by legendary stylist Mario Tricoci, the Tricoci brand started with a simple vision to help people look and feel their best. We have thirteen locations throughout the Chicagoland area. We see over 170,000 guests a year.

Job tags

Salary