Public Consulting Group
Location
Harrisburg, PA | United States
Job description
About Public Consulting Group
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .
PCG is committed to a diverse workforce; a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.
· Presents trainings on various programs, policies, systems, and procedures for Enrollment applications processing staff.
· Provides On-the-Job Training programs for new staff determining member eligibility for a variety of services.
· Writes training packages and all collaborative materials (such as desk guides, PowerPoints, e- learnings, etc) for staff and external contractor sites and stakeholders.
· Translates complex policies, procedures and systems into simple, understandable training materials.
· Conducts refresher training on updated policies and systems.
· Helps develop and present training programs for various services, such as EOHHS; ACA; LTSS.
· Works on a wide variety of special projects including cross-agency training efforts.
· Acts as subject matter expert for the eligibility policy, procedures and systems for the field offices.
· Acts as liaison between field offices and Central Office to escalate questions and issues regarding state’s policies, procedures and systems Delivers one to one mentoring training for staff needing refresher or more intensive learning.
· Helps interview and select new staff.
· Coordinates training sessions offered by internal and external subject matter experts.
· Conducts frequent, in-depth learning and development needs assessments by working closely with staff and management teams.
· Develops desk guides for new initiatives and refresher trainings.
· Develops, delivers and facilitates professional and organizational development sessions.
· Keeps current and maintain expertise in following areas: PA Dept of Human Services Enrollment and Eligibility Client Information System.
· Updates training packages within 14 days of policy and systems changes.
· Knowledge of State’s Medicaid and/or Health Insurance Exchange eligibility/program.
· Ability to translate complex policies, procedures and systems into simple, understandable training materials
· Ability to plan and conduct training sessions.
· Ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open.
· Ability to work under significant time pressures to meet unanticipated demands.
· Ability to work effectively with teams, share information and work collaboratively to solve problems and make decisions.
· Knowledge of the theories and principles of adult learning.
· Knowledge of training methods and techniques such as lecture, case study, role playing and programmed instruction.
· Strong presentation skills, and the ability to prepare software presentations and other visual aids.
· Ability to supervise participants in a training session and facilitate groups.
· Knowledge of professional and organizational development.
· Knowledge of State’s programs, policies and systems.
· Knowledge of Microsoft Office applications, and ability to develop related training programs and desk guides
Education
Experience
5+ years experience of creating coordinating, delivering and assessing educational and/or professional development training in a corporate or government setting; Minimum 3 year experience in a call center environment, Experience assessing individual and group training needs. Experience developing and conducting on-the-job training programs.
**This is a hybrid position based out of Harrisburg, PA
Remote Work Statement
This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.
We are accepting applications on an ongoing basis until filled.
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Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $68,000 - 75,000 and a potential discretionary bonus of up to 10 %. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
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