TELUS International
Location
Canada | United States
Job description
WORK LOCATION : Onsite location in Washington, D.C.
WORK SCHEDULE : 8-9 hours per day, may include weekends
JOB STATUS : Full-time, Temporary
JOB DURATION : 5 days
Objective
Moderators are expected to interact directly with study participants using provided study protocols and managing the participant during each session. Moderators will report to the Program Manager and Project Manager. Training will be provided before the first participant session. Sessions occur in Washington, D.C, with additional staff on-site to manage participant intake and provide support.
Responsibilities:
Receive participants at work and guide them through the session in a controlled environment.
Ensure all sessions are completed per project guidelines.
Follow COVID-19 sanitization procedures after each session.
Represent and promote the TELUS International AI brand.
Minimum Qualifications:
2 years of experience using Microsoft Office and/or Google Suite environments and tools.
Excellent verbal and written communication.
Ability to interact professionally with project participants and onsite customer teams.
Strong organizational skills, meticulous attention to detail.
Experience conducting in-person research sessions.
Experience troubleshooting computers and/or consumer electronics.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
Moderators are expected to interact directly with study participants using provided study protocols and managing the participant during each session. Moderators will report to the Program Manager and Project Manager. Training will be provided before the first participant session. Sessions occur in Washington, D.C, with additional staff on-site to manage participant intake and provide support.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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