Front Office Supervisor - Waldorf Astoria Atlanta Buckhead
Location
Waldorf, MD | United States
Job description
Waldorf Astoria is looking for a Front Office Supervisor to join the t eam at this gorgeous Atlanta property!
Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences ), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.
· Classification: Full-Time
· Shift: Various - must have availability to work weekdays and holidays.
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Assign daily work, lead pre-shift meetings, inform and train team members.
- Monitor, observe and assist in evaluating team member performance, feel empowered to resolve team member altercations.
- Act as Manager on Duty (MOD) as needed.
- Participate in Department Meetings and Daily Briefings
What are we looking for?
Mandatory
- Excellent communication skills in all aspects: verbal, written and non-verbal.
- Professional and appropriate business appearance and presentation.
- Ability to maintain a high level of professionalism in all interactions.
- 2 years’ experience in a comparable position in a luxury hotel operation.
- Thorough knowledge of all aspects of Front Office Operations, includin g Front Office, PBX, Bell/Door, Concierge and Guest Relations.
- Flexible work hours to meet the demands of a 24-hour operation including Overnight if required.
- Must be able to cover MOD Shifts if required.
- Must possess excellent guest service and problem resolution skills.
- Quality driven with a passion for excellence in guest service and satisfaction.
- Approachable, open minded and fair.
- Must be able to work in a team and independently on occasions.
- Proficient in both verbal and written English language.
- Ability to lift up to 20lbs.
- Ability to sit and stand for extended periods.
Desirable
- Experience with OnQ is a distinct advantage.
- Proficient in Microsoft Office software
- Additional languages are advantageous.
- First Aid and CPR trained.
- Hospitality Management related degree.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune . We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inc lusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- · Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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