Azure Cloud & ITSM Operations Support

Location

Daytona Beach, FL | United States

Job description

Type: Contract-to-Hire (3-6 Months)
Location: Hybrid in Daytona Beach, FL preferred; Plano, Texas and Minneapolis, MN
Eligibility: Open to all US Residents legally eligible to live and work in the US without sponsorship

Job Summary
As an Azure Cloud and ITSM Operations Analyst, you will play a crucial role in safeguarding critical functions by investigating incidents, maintaining disaster recovery plans, and leading responses to critical incidents. Your responsibilities include collaborating with cross-functional teams, leading ITSM processes, and supporting the IT Cloud Infrastructure, all while ensuring operational stability and fostering collaborative relationships across divisions.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in incident management and technical support
• Required experience in Azure Cloud (Entra ID/ Azure Active Directory, Exchange, etc.)
• Required proficiency using ServiceNow
• Knowledge and professional experience in ITIL/ ITSM processes and procedures
• Experience and understanding of Networking fundamentals and Server management
• Basic understanding of business continuity planning and execution
• Outstanding communication and ability to work effectively and cross-functionally
• Excellent organizational and documentation skills
• Availability for on-call duties (24/7) during critical incidents

Description

• Investigate incidents, propose preventive measures, and lead critical incident response
• Develop and maintain disaster recovery plans, collaborating with IT and business units
• Conduct training sessions on disaster recovery protocols
• Coordinate system/data restoration after disasters
• Support initiative to develop and document an enterprise-wide Disaster Recovery plan in an Azure environment
• Collaborate with technicians, engineers, and leadership to gather requirements and implement the plan
• Utilize proficiency in ServiceNow to streamline and manage the Disaster Recovery plan deployment
• Enhance critical application monitoring and operational processes
• Ensure data maintenance and operational readiness in ServiceNow
• Collaborate on enterprise disaster recovery and business continuity plans
• Proactively identify trends and efficiencies to improve IT service delivery
• Provide insights based on historical data for issue resolution
• Establish partnerships across divisions to support disaster recovery
• This role requires dedication to maintaining operational stability, fostering collaborative relationships, and proactively ensuring business continuity in the face of disruptions.

Job tags

Salary