Location
Framingham, MA | United States
Job description
Job Description:
Purpose of Role Senior Product Managers at Workhuman operate at the intersection of business strategy, customer excellence, and tactical execution to identify, prioritize, and deliver high-value product features to our customers. The ideal candidate is a seasoned product professional with deep expertise in delivering B2B SaaS solutions at scale. They possess a comprehensive understanding of market trends, customer needs, and how that tie to business objectives. They lead the product strategy, collaborate with stakeholders, and make critical decisions to guide the product's success. Senior Product Managers also provide mentorship and coaching to junior team members whilst driving innovation within the organization. The role will interface at many levels and with various cross-functional teams across the company including engineering, user research, design, analytics and marketing, to ensure the product's success in the market.
Key Responsibilities - Be the trusted owner of a key product area or functionality within the company, accountable for the customer value and business outcomes of the area you own
- Identify opportunities to deliver value and positive outcomes to end-users and customers via product features
- Consistently use customer feedback, operational metrics and user research data to directly inform strategy and execution of product vision
- Partner with product leadership in understanding the high-level opportunities on the product backlog that, when prioritized, deliver the most impactful and valuable features aligned with strategic goals
- Present and maintain a roadmap distilling initiatives down into epic-level increments for aligned delivery team(s), proving lineage and clarity from OKRs down to sprint goals
- Build the trust, respect and confidence with the extended technical team in terms of being able to articulate the 'WHY' behind the product backlog and aligning them on the vision
- Clearly articulate and manage product requirements, through writing, breaking down and refining epics and user stories and acceptance criteria. Have a clear focus on always delivering business value
- Support the UX team to arrive at prototypes/mock-ups to test with customers and that will drive the sprint execution
- Enable the delivery team during each sprint to be successful. Clarify requirements, make priority calls, review test plans and review development work and participate in scrum rituals
- Drive decision making on solution options and trade-offs to consider in order to meet business needs
- Communicate regularly with key stakeholders on product status, scope changes and risks
- Partner with the Director of Product Management, Customer Success and Product Marketing teams in incorporating feedback and input from customers, partners, and in-house teams into product strategy and find innovative ways to expand product market reach
Knowledge/Experience - 7+ years working as a Product Manager in an Agile/Scrum product development environment
- Proven track-record of product innovation changing the dynamics of an existing or emerging market
- SaaS delivery model experience is a must-have , in either B2B or B2C environments. 3+ years of B2B SaaS strongly preferred.
- Proven experience developing plans by working from high-level strategic direction
- Must have demonstrated experience in supporting product initiatives that are large scale in terms of customer base, complexity of problems solved, scope of functionality offered, etc.
- Expertise in analyzing product data and synthesizing product plans and strategy based on that data
- Must have a strong bias for action i.e. you are pro-active in figuring out what problems to tackle and then execute on solving them
Skills/Competencies - Adept at engaging with end users, stakeholders, and partners to empathize with their needs, and understand their goals
- Confident professional taking initiative and making decisions based on sound judgment as well as investigation; you can be relied on to see objectives through to completion
- Comfortable and experienced in presenting product strategy and findings to an executive-level audience
- Inclusive collaborator who works well with technical and non-technical people
- Excellent written and verbal communication skills with ability to influence and persuade peers and leadership on your ideas and vision for the product
- Must be a team player who works well with technical and non-technical people.
- Strong leadership qualities with ability to communicate product vision and decisions across geographically distributed teams.
- Experience performing market and competitive analysis
Qualifications - 7+ Years of experience in a Product Management role
- 3+ Years of experience in Enterprise SaaS products strongly preferred.
- BS or MS Degree in Computer Science, Information technology or equivalent work experience is preferred
The Company: At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America: - We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
- In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
- We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
- There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
- Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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